DialClerk Directory

New Mexico Medicaid (HCA / Turquoise Care)

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

Conduent FFS pharmacy point-of-sale help desk

Official page read
Phone800-365-4944

Point-of-sale help desk for pharmacies billing New Mexico Medicaid fee-for-service through Conduent.

Published hours

Not published in this record

Product, plan and location

medicaid
New Mexico

Mailing address

Not researched for this route

Menu guidance in the source record

For preferred-drug-list questions, the current HCA provider overview specifies option 3.

Menus can change. No live call verification is claimed.

HCA lists this number in its fee-for-service pharmacy section under “For Pharmacies,” separate from member/provider general service and managed-care pharmacy contacts. The pharmacy benefit page and current provider overview corroborate the Conduent desk. Hours, fax and pharmacy-specific email are not published in the retained current pages.

View source ↗ · Source checked 2026-10-22 · Current HCA provider overview and option 3 for PDL questions ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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