Northwestern Medicine

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Location records

14 location records. Each record retains its published address and contact details.

Different source programs can refer to the same physical place. Counts describe location records and do not measure unique facilities.

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patient billing

Patient financial services — billing questions

Official page read
Phone855-694-2866Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Patient/guarantor questions about Northwestern Medicine bills and payment arrangements. TTY 711. Not for payer claim submission.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial counseling — financial assistance applications

Official page read
Phone800-423-0523Published hours

Monday-Friday, 8:30 am to 5:00 pm

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Toll-free financial counseling for help with the financial assistance application or to arrange an in-person counselor appointment.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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