Novant Health

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Financial assistance applications by mail (Winston-Salem)

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address
Novant Health ATTN: Financial Assistance PO BOX 11549 Winston Salem, NC 27116

Financial assistance applications

Mail completed Novant Health financial assistance applications with supporting documents; in-person help at any hospital Financial Counseling office.

View source ↗ · Source checked 2026-10-25

Report an update

patient billing

Novant Health New Hanover Regional Medical Center — financial assistance

Official page read
Phone910-721-1404Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address
Novant Health New Hanover Regional Medical Center Patient Financial Services-Box #60 PO Box 9000 Wilmington, NC 28402

Coastal-region financial assistance applications

Coastal-region (New Hanover, Pender, Brunswick and related) financial assistance applications may go to the Winston-Salem address or here.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Novant Health South Carolina hospitals — financial assistance contact

Official page read
Phone844-320-9170Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
South Carolina

Mailing address

Not researched for this route

South Carolina contact listed for financial assistance at East Cooper Medical Center, Hilton Head Medical Center and Coastal Carolina Hospital.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Novant Health South Carolina hospitals — Conifer Financial Assistance Center

Official page read
Phone888-233-7868Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
South Carolina

Mailing address
Conifer Financial Assistance Center (CFAC) PO Box 223849 Dallas, TX 75222-3849

SC hospital financial assistance applications/questions

For questions or help completing the financial assistance application for the South Carolina hospitals listed (East Cooper, Hilton Head, Coastal Carolina).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial Navigators — price estimates

Official page read
Phone888-277-3901Published hours

Monday – Friday, 8 a.m. to 6 p.m.

Product, plan and location

Confirm the exact product or service
North Carolina · South Carolina · Virginia · Georgia

Mailing address

Not researched for this route

Help with price estimates and Good Faith Estimates; local 336-277-7299. Voicemail after hours.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Novant Health main contact line (appointments, services, insurance and billing)

Official page read
Phone888-976-5611Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina · South Carolina · Virginia · Georgia

Mailing address

Not researched for this route

General Novant Health line for appointments, services, insurance and billing questions.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice