OHSU Health

Questions about an OHSU bill or insurance billing, payments and the pay-in-full discount. Toll-free 866-617-6855 is published for MyChart guest payments and payment plans (OHSU and Hillsboro Medical Center).

Financial assistance screening for uninsured/underinsured patients, including Oregon Health Plan and other program screening before applying for OHSU assistance.

Help completing OHSU financial assistance applications and the financial assistance appeal request form (appeals emailed to sfr@ohsu.edu). Adventist Health Portland uses a separate program (844-827-5047).

Cost estimates for insured patients and good-faith estimates for self-pay care scheduled within 3 days; also estimates@ohsu.edu.

Release of Information Team receives completed authorization forms by fax, email (HIMReception@ohsu.edu) or mail; medical correspondence answers fee, status and amendment questions. Radiology films/CDs use 503-494-8631; copies of past bills use 503-494-8760.

Requests for copies of OHSU radiology films or CDs (not the written record).

Health care providers request inpatient/emergency transfers or telemedicine consults 24 hours a day; toll-free 800-648-6478. Patients/families should speak with their own doctor.

Clinician questions about diagnosis/treatment and referral help (prompt 3); call before sending a first Epic eReferral. Referral fax 503-346-6854 for records and referral forms.

Statewide 24/7 help for Oregon providers who cannot find a bed for a patient through usual referral pathways (listed on the OHSU transfer page). Behavioral health bed-finding uses the Oregon Behavioral Health Coordination Center, 844-440-6222, weekdays 7:30 a.m.–5:30 p.m.