Oklahoma Health Care Authority (SoonerCare)

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

transportation

SoonerRide NEMT — facility line (broker: ModivCare)

Official page read
Phone800-435-1276Published hours

Not published in this record

Product, plan and location

medicaid
Oklahoma

Mailing address

Not researched for this route

OHCA's SoonerRide page lists the SoonerRide Facility Line for issues/complaints and facility needs. SoonerRide is the SoonerCare non-emergency ride benefit run by ModivCare; dialysis units use this line. Members enrolled in SoonerSelect plans use plan-specific ModivCare numbers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

SoonerRide NEMT — reservations (broker: ModivCare)

Official page read
Phone877-404-4500Published hours

Reservation hours as posted on the OHCA page

Product, plan and location

medicaid
Oklahoma

Mailing address

Not researched for this route

SoonerCare ride reservations; TDD 800-722-0353. Hospital discharges and urgent trips are handled per ModivCare. Rides generally need three business days notice per ModivCare's facility page.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

SoonerRide NEMT — Where's My Ride (late or no-show)

Official page read
Phone800-435-1034Published hours

Not published in this record

Product, plan and location

medicaid
Oklahoma

Mailing address

Not researched for this route

If a ride is 15 minutes late, call the Where's My Ride line (TDD 711).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Lodging and meals referral — Population Care Management (long-distance specialist travel)

Official page read
Phone877-252-6002Fax

405-213-1145

Lodging/meals referral documents, faxed 3 business days before services are needed (Attention: Social Services)

Published hours

Not published in this record

Product, plan and location

medicaid
Oklahoma

Mailing address

Not researched for this route

For SoonerCare members who must travel a long distance requiring an overnight stay to see a specialist; separate from SoonerRide ride booking. Referrals beyond 14 days per medical stay require OHCA Population Care Management review.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice