Optum / Change Healthcare

Current production product-support page assigns option 2 to iEDI services, enrollment and installation support. Option 1 on the same phone is Computer-Assisted Coding, a different product. The inherited staging-page statement that option 2 is compliance is not supported by the current page and is retained only in before/held evidence. This is not legal/compliance intake, universal claims adjudication, ConnectCenter MFA or pharmacy support.

Official documentation routes EDI registration and payer-enrollment questions to option 1 and this email. ConnectCenter MFA/login uses the separate option 7 route. The inherited claim/remittance/status option 2 guidance from a 2025 payer notice is not re-established by the current public sections reviewed and remains held evidence, not a newly verified option. Payer enrollment and clearinghouse account support do not establish medical coverage, claim payment or enrollment approval.

Official API documentation publishes this route for inability to log in. Email is reversibly decoded from the page’s public Cloudflare-protected email anchor; the exact encoded anchor is archived. No support hours were published in the reviewed section.

Distinct from iEDI and ConnectCenter product routes. The page does not publish this route’s hours, fax, email, claims-mailing address or payer-adjudication authority.

Authenticated self-service support cases, attachments, case status and how-to resources for the products listed by Optum, including Network Solutions Products, Claims & Denials Advisor, Communications & Payment Services and Dental Network Solutions. Use only the support portal appropriate to the contracted product; this is not a universal payer claim-submission, clinical-record or prescription route.