DialClerk Directory

Hospitals and health systems

Portneuf Health (Portneuf Medical Center)

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

fax other

Health information management / medical records release (patients)

Official page read
Phone208-239-1100Fax

208-239-3648

Published email

medicalrecordsahs@cioxhealth.com

Published hours

Medical Records department Monday–Friday 8:00 a.m.–4:30 p.m. (closed 12:00–12:30)

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address
Portneuf Health Health Information Management 777 Hospital Way Pocatello, ID 83201

Mail paper record requests

Patient paper record requests with photo ID by mail, fax, email or in person; online request available. Release is processed by a records vendor (cioxhealth.com email).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Continuity-of-care record requests (providers)

Official page read
Phone

No phone listed for this route

Fax

470-589-2657

Published email

64494_Portneuf_Medical_Center@cioxhealth.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

For providers requesting records for continuity of care. Not for patient requests.

View source ↗ · Source checked 2026-10-25

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case management

Patient Transfer Center (24/7)

Official page read
Phone208-239-1122Published hours

24/7

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

For referring providers initiating a transfer request to Portneuf Medical Center.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Hospital cost estimates and scheduling (patients)

Official page read
Phone208-239-1631Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

Patients requesting an estimate of hospital costs or scheduling a service.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Cost estimate line for physicians

Official page read
Phone208-239-1630Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

Separate estimate line for physician offices.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Portneuf Medical Group billing (dates of service on/after December 5, 2018)

Official page read
Phone888-568-3522Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address
Portneuf Health PO Box 843893 Dallas, TX 75284-3893

Mail payments (as published for older hospital dates of service)

Portneuf Medical Group (professional) billing questions; have the patient account number ready. The same number is listed for Portneuf Health hospital bills with dates of service on or before July 11, 2019; newer hospital bills are paid online.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CareLink (provider EHR access) assistance

Official page read
Phone855-525-8770Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

Assistance for community provider offices with Portneuf Health CareLink access requests.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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