Medical Records department Monday–Friday 8:00 a.m.–4:30 p.m. (closed 12:00–12:30)
Product, plan and location
Confirm the exact product or service Idaho
Mailing addressPortneuf Health
Health Information Management
777 Hospital Way
Pocatello, ID 83201
Mail paper record requests
Patient paper record requests with photo ID by mail, fax, email or in person; online request available. Release is processed by a records vendor (cioxhealth.com email).
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Find other published document channels. Confirm the department and purpose before sending any records.
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Recipient department and exact document request
Required release or authorization
Secure return contact and existing request reference
Questions to resolve
Is this the correct destination for this document type?
Is there a secure portal or required form?
How is receipt confirmed?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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A request does not create an account or start a call. Use business contact information only. No patient information.
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