Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

SFHP Claims Department — claims for SFN, CLN, UCSF, SDN members and Brown & Toland / Hill facility & DME

Official page read

Phone415-547-7818 ext. 7115Published hours

Monday–Friday, 8:30 a.m.–5:30 p.m. (disputes page)

Product, plan and location

medicaid · dsnp · commercial
California

Mailing address

San Francisco Health Plan P.O. Box 1548 San Leandro, CA 94577

Paper claims for SFHP-processed networks.

SFHP processes all claims for SFN, CLN, UCSF and SFHP Direct Network members, and facility/DME claims for Brown & Toland and Hill members (professional claims for those groups go to the medical group). The same department explains provider dispute (PDR) submission, Monday–Friday 8:30 a.m.–5:30 p.m.

View source ↗ · Source checked 2026-10-25 · Claims Department phone and hours for provider dispute instructions ↗

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers

Questions to resolve

Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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