Sanofi U.S. — Customer Care and Vaccine Customer Service

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Sanofi Prescription Customer Care — general product and program information

Official page read
Phone800-981-2491Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

General information about Sanofi U.S. products and programs (an online form and FAQs are also linked). Sanofi Medical Information is a separate website for HCPs; no medical-information phone is shown on this page.

View source ↗ · Source checked 2026-10-24

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Sanofi Vaccines Customer Service — healthcare professionals (1-800-VACCINE)

Official page read
Phone800-822-2463Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

For healthcare professionals with questions about Sanofi vaccines in the U.S.; vaccine ordering is through VaccineShoppe.com, linked from the page.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Sanofi Specialty Care — rare disease products, support and services

Official page read
Phone800-745-4447Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Information about Sanofi rare disease products and related support and services.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

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