Health plans and insurers

Sendero Health Plans

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

provider services

Provider customer service and network questions

Official page read
Phone844-800-4693Published email

senderoproviders@senderohealth.com

Provider network questions and concerns.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider contracting

Official page read
Phone

No phone listed for this route

Published email

SenderoProviderContracts@senderohealth.com

Joining the provider network and contracting inquiries.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The 2026 reference guide also identifies this mailbox for contract copies. Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

claims

Claims inquiries and original paper claims

Official page read
Phone844-800-4693Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address
Sendero Health Plans, PO Box 17247, Austin, TX 78760

Original paper claims.

The guide identifies electronic payer ID MV440 through Trizetto/Cognizant; keep appeals attention lines separate. Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Medical management

Official page read
Phone855-297-9191Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Use the current dated preauthorization list and product rules on the provider page; this route does not establish that a service is covered. Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Adverse determination appeals — medical management

Official page read
Phone855-297-9191Fax

512-901-9724

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address
Sendero Health Plans, ATTN: Medical Management Dept., PO Box 17097, Austin, TX 78760

Medical adverse-determination appeals; not original claims.

The guide places this route in its adverse-determination appeals section, with a 180-calendar-day filing window from the written notice. Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Level 1 claim reconsiderations

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address
Sendero Health Plans, ATTN: Reconsiderations, PO Box 17247, Austin, TX 78760

Initial claim reconsideration.

The guide states 120 days from the explanation of payment; verify the applicable notice and contract. Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

View source ↗ · Source checked 2026-10-22

Report an update

appeals grievances

Level 2 claim appeals

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address
Sendero Health Plans, ATTN: Appeals II, PO Box 17247, Austin, TX 78760

Subsequent Level 2 claim appeal.

Only after an earlier reconsideration was submitted and denied. The guide states 30 calendar days from the reconsideration decision. Provider administrative routing from the Quick Reference Guide revised July 13, 2026. Confirm the member’s Sendero product and contract; no statewide or county eligibility is asserted.

View source ↗ · Source checked 2026-10-22

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