DialClerk Directory

Sentara Health Plans / Optima Health

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Medical provider service representatives (also Medicaid)

Official page read
Phone757-552-7474Published hours

Mon-Fri 8am-5pm (Medicaid to 6pm)

Product, plan and location

commercial · medicaid
Virginia

Mailing address

Not researched for this route

Toll-free alt 800-229-8822.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Commercial plans

Official page read
Phone757-552-7540Published hours

Not published in this record

Product, plan and location

commercial
Virginia

Mailing address

Not researched for this route

Toll-free alt 800-229-5522.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Government programs medical and pharmacy

Official page read
Phone888-946-1167Published hours

Not published in this record

Product, plan and location

medicare advantage
Virginia

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice