DialClerk Directory

Other healthcare organizations

Sharecare HIM (release of information)

Phone, published email, fax, addresses and the next step for your office.

6 contact routesNo directory research calls placed

provider services

Health Data Services customer support

Official page read
Phone858-244-1811Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Sharecare 255 East Paces Ferry Rd Atlanta, GA 30305

Published general mailing address; confirm before sending record-request paperwork

The contact page also offers request-status and invoice self-service. Its 7 a.m.–6:30 p.m. Central hours describe online/chat support; telephone hours were not separately established.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Medical-record request status — self-service

Official page read
Phone

No phone listed for this route

Published hours

24/7 self-service, as described on the current contact page.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current contact page links this request-status service. The public page requests a patient date of birth plus name or request ID; no personal information was entered. Providers and institutional requesters are also offered the Request Gateway. The contact page describes self-service as available 24/7; this is not staffed telephone availability.

View source ↗ · Source checked 2026-10-22 · sharecare contact ↗

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portal

Request Gateway — providers and institutional requesters

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current request-status page offers providers and institutional requesters Request Gateway registration at https://myplatform.hds.sharecare.com/hds/request-gateway/register. The contact page links this same base site as Customer Console access. Public access redirects to Microsoft identity sign-in; no credentials entered or authenticated records function verified. Requester permission is required for any records access.

View source ↗ · Source checked 2026-10-22 · sharecare status ↗ · sharecare contact ↗

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portal

Invoice payment — current self-service portal

Official page read
Phone

No phone listed for this route

Published hours

24/7 self-service, as described on the current contact page.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current contact page links this invoice-payment portal. Only the public application shell was retrieved; no payment was initiated. Older record-access instructions, last modified in 2022, distinguish numeric and alphanumeric invoice routes; those older routes are not substituted for the current contact-page link.

View source ↗ · Source checked 2026-10-22 · sharecare contact ↗ · sharecare record access ↗

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portal

Credit and Collections — invoice-fee questions

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current contact page routes invoice questions to this Credit and Collections form. The form requests an invoice/serial number and warns it is a general inquiry channel rather than secure communication. Do not include personal identifiers. Its machine-readable last modification is 2018-05-17; the current contact page still links it, so this is a current-link observation rather than a claim of a recent form revision.

View source ↗ · Source checked 2026-10-22 · sharecare contact ↗

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portal

Technical support — Customer Console and electronic delivery

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current contact page links this technical-support form for Customer Console and electronic-record issues. The form distinguishes Console user/administration/access and OnDemand/eDelivery user/administration/access issues. It warns against personal identifying information in this general inquiry form. Machine-readable last modification is 2021-11-21; continued current contact-page linkage does not change that revision age.

View source ↗ · Source checked 2026-10-22 · sharecare contact ↗

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