DialClerk Directory

Shield HealthCare

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

General customer service — national contact

Official page read
Phone800-765-8775Published hours

Monday–Friday 9 a.m.–5 p.m. Pacific.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
27911 Franklin Parkway, Valencia, CA 91355

Corporate address; regional branch channels are listed separately.

General phone from Contact Us. Email contact uses a website form; no public email address inferred.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Valencia corporate — regional contact

Official page read
Phone800-228-7150Fax

661-294-1042

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
27911 Franklin Parkway, Valencia, CA 91355

Published Valencia corporate regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Valencia corporate — published local alternate

Official page read
Phone661-294-4200Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Little Rock — regional contact

Official page read
Phone866-582-6719Fax

501-492-0492

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Arkansas

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Fresno — regional contact

Official page read
Phone800-675-8842Fax

559-449-4257

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
7111 N. Fresno Street, Suite 270, Fresno, CA 93720

Published Fresno regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Fresno — published local alternate

Official page read
Phone559-449-4250Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Inland Empire / Ontario — regional contact

Official page read
Phone800-557-8797Fax

909-512-9288

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
3290 E. Guasti Road, Suite 130, Ontario, CA 91761

Published Inland Empire / Ontario regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Inland Empire / Ontario — published local alternate

Official page read
Phone909-512-9290Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Los Angeles / Santa Fe Springs — regional contact

Official page read
Phone800-372-6205Fax

562-908-9400

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
12016 Telegraph Road, Suite 100, Santa Fe Springs, CA 90670

Published Los Angeles / Santa Fe Springs regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Los Angeles / Santa Fe Springs — published local alternate

Official page read
Phone562-908-9000Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Orange County — regional contact

Official page read
Phone800-557-8797Fax

909-512-9288

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Sacramento — regional contact

Official page read
Phone800-675-8842Fax

559-449-4257

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

San Diego — regional contact

Official page read
Phone800-458-7718Fax

858-277-4682

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
9444 Farnham St., Suite 100, San Diego, CA 92123

Published San Diego regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility. The page repeats the Inland Empire 909-512-9290 local phone under San Diego; retained as publisher-listed with no correction inferred.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

San Diego — published local alternate

Official page read
Phone909-512-9290Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility. The page repeats the Inland Empire 909-512-9290 local phone under San Diego; retained as publisher-listed with no correction inferred.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

San Francisco Bay Area / Walnut Creek — regional contact

Official page read
Phone800-675-8840Fax

925-256-1639

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Physical address
2950 Buskirk Ave., Suite 180, Walnut Creek, CA 94597

Published San Francisco Bay Area / Walnut Creek regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

San Francisco Bay Area / Walnut Creek — published local alternate

Official page read
Phone925-952-3930Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Denver / Aurora — regional contact

Official page read
Phone800-525-8049Fax

303-745-3002

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Colorado

Mailing address

Not researched for this route

Physical address
2450 Airport Blvd, Unit H, Aurora, CO 80011

Published Denver / Aurora regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Denver / Aurora — published local alternate

Official page read
Phone303-481-0191Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Colorado

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Chicago / Elmhurst — regional contact

Official page read
Phone800-675-8847Fax

630-617-5218

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Physical address
847 N. Church Court, Unit A, Elmhurst, IL 60126

Published Chicago / Elmhurst regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Chicago / Elmhurst — published local alternate

Official page read
Phone630-530-3650Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Indianapolis — regional contact

Official page read
Phone800-675-8847Fax

630-617-5218

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Indiana

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Durham — regional contact

Official page read
Phone877-283-6744Fax

866-595-8735

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Physical address
110 Corcoran St, Ste 05-111, Durham, NC 27701

Published Durham regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Cleveland / Middleburg Heights — regional contact

Official page read
Phone800-557-7710Fax

330-598-6369

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Physical address
17520 Engle Lake Drive, Suite A, Middleburg Heights, OH 44130

Published Cleveland / Middleburg Heights regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Cleveland / Middleburg Heights — published local alternate

Official page read
Phone330-598-6368Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Central Region Operations / Carrollton — regional contact

Official page read
Phone800-228-7150Fax

469-366-0740

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Physical address
2941 Trade Center Drive, Suite 120, Carrollton, TX 75007

Published Central Region Operations / Carrollton regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Central Region Operations / Carrollton — published local alternate

Official page read
Phone972-805-9478Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Houston — regional contact

Official page read
Phone800-493-7863Fax

713-830-1177

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Physical address
1000 N. Post Oak Road, Suite 280, Houston, TX 77055

Published Houston regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Houston — published local alternate

Official page read
Phone713-830-1180Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Plano sales / Carrollton — regional contact

Official page read
Phone800-407-8982Fax

469-366-0740

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Physical address
2941 Trade Center Drive, Suite 120, Carrollton, TX 75007

Published Plano sales / Carrollton regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Plano sales / Carrollton — published local alternate

Official page read
Phone469-366-0741Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

San Antonio — regional contact

Official page read
Phone800-495-0999Fax

210-375-0009

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Physical address
9901 Broadway #113, San Antonio, TX 78217

Published San Antonio regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

San Antonio — published local alternate

Official page read
Phone210-375-0003Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Seattle / Tukwila — regional contact

Official page read
Phone800-720-7440Fax

206-575-6765

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington

Mailing address

Not researched for this route

Physical address
615 Strander Blvd., Tukwila, WA 98188

Published Seattle / Tukwila regional office; no mailing or walk-in-service claim inferred.

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Seattle / Tukwila — published local alternate

Official page read
Phone206-575-7837Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Washington

Mailing address

Not researched for this route

Official regional sales/service listing. A named region does not establish county-wide catchment or individual insurance eligibility.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

National sales

Official page read
Phone800-675-7342Fax

661-678-1612

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Explicit National Sales listing; not a local branch.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice