DialClerk Directory

Labs and imaging

Shields Health Care Group

Phone, published email, fax, addresses and the next step for your office.

6 contact routesNo directory research calls placed

lab client services

MRI and PET/CT scheduling — patients and referring practices

Official page read
Phone800-258-4674Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Page: 'To schedule MRI or PET/CT, call' this number. Also listed as the Customer Care number on the insurance-authorization page. Shields headquarters is Quincy, MA; page does not list a state coverage area.

View source ↗ · Source checked 2026-10-25 · Referring practices page: call to schedule MRI or PET/CT ↗ · Customer Care: help with referral team coverage questions, status checks ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

MRI order fax — referring practices

Official page read
Phone

No phone listed for this route

Fax

800-253-7569

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Fax MRI orders to this number (published as 'MRI Fax'). PET/CT orders use a different fax.

View source ↗ · Source checked 2026-10-25 · Contact page: MRI Fax ↗

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fax other

PET/CT order fax — referring practices

Official page read
Phone

No phone listed for this route

Fax

617-603-8004

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Fax PET/CT orders to this number (published as 'PET/CT Fax').

View source ↗ · Source checked 2026-10-25 · Contact page: PET/CT Fax ↗

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patient billing

Billing and insurance questions / payer coverage

Official page read
Phone877-712-3075Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Contact page lists 'Billing & Insurance'. The insurance-authorization page says to call this number if your insurer is not on the accepted-plan list; MRI/PET-CT authorizations are submitted by Shields or the ordering office after coverage is verified.

View source ↗ · Source checked 2026-10-25 · Don't see your insurer? Call 877.712.3075 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Medical records team (patient and third-party record requests)

Official page read
Phone858-244-1811Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Page: call the medical records team for assistance if the patient portal cannot be used, for ASC patients, or for third-party/attorney record requests; some hospital-based sites must be called directly (hospital numbers on the page).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Shields Express Link (SEL) image-sharing or general support — referring practices

Official page read
Phone

No phone listed for this route

Published email

marketingadmin@shields.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Contact page lists this email for 'SEL or General Support' for providers/referring practices.

View source ↗ · Source checked 2026-10-25

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