Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.
lab client services
MRI and PET/CT scheduling — patients and referring practices
Confirm the exact product or service Massachusetts
Mailing address
Not researched for this route
Page: 'To schedule MRI or PET/CT, call' this number. Also listed as the Customer Care number on the insurance-authorization page. Shields headquarters is Quincy, MA; page does not list a state coverage area.
Confirm the exact product or service Massachusetts
Mailing address
Not researched for this route
Contact page lists 'Billing & Insurance'. The insurance-authorization page says to call this number if your insurer is not on the accepted-plan list; MRI/PET-CT authorizations are submitted by Shields or the ordering office after coverage is verified.
Confirm the exact product or service Massachusetts
Mailing address
Not researched for this route
Page: call the medical records team for assistance if the patient portal cannot be used, for ASC patients, or for third-party/attorney record requests; some hospital-based sites must be called directly (hospital numbers on the page).
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Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.
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Lab and test name from the order or bill
Ordering practice and existing order reference
The specific administrative question
Questions to resolve
Is this the performing laboratory and correct support team?
What secure channel handles this order, result or billing question?
Are there test-specific submission or specimen instructions?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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