Dental offices need the right plan administrator for benefits, claims, predeterminations and appeals. Confirm PPO, DHMO, Medicaid or discount-plan routing.
dental · vision National contact — confirm product and location
Mailing addressSolstice Benefits
PO Box 19199
Plantation, FL 33318
Customer service (published general line)
Contact page is addressed to plan customers; page does not publish a separate provider line. Use for general routing only; providers have an online web portal for eligibility, benefits and claim status.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Make the call count.
Dental offices need the right plan administrator for benefits, claims, predeterminations and appeals. Confirm PPO, DHMO, Medicaid or discount-plan routing.
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Dental plan and subscriber information
CDT codes, tooth numbers, surfaces and planned service dates
Predetermination, claim and attachment references
Questions to resolve
Which plan network and benefit limitations apply?
Are radiographs, narratives or periodontal charts required?
Is this a predetermination or a required authorization?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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