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Southeast Alaska Independent Living

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

provider services

Administrative and business office — independent-living service inquiries

Official page read
Phone800-478-7245Fax

888-521-4869

SAIL administrative/business office fax; no dedicated claims, application or medical-records submission purpose is published.

Published email

info@sailinc.org

General SAIL administrative and program inquiries.

Published hours

Monday-Friday, 9 a.m.-4:30 p.m.; source does not state time zone.

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

FY2025–2027 independent-living plan: core services in Haines, Hoonah-Angoon, Juneau, Ketchikan Gateway, Prince of Wales-Hyder and Sitka; itinerant service in Petersburg, Skagway, Wrangell and Yakutat. Confirm local scheduling and individual program eligibility.

Haines Borough, AK · Hoonah-Angoon Census Area, AK · Juneau City and Borough, AK · Ketchikan Gateway Borough, AK · Petersburg Borough, AK · Prince of Wales-Hyder Census Area, AK · Sitka City and Borough, AK · Skagway Municipality, AK · Wrangell City and Borough, AK · Yakutat City and Borough, AK · Area source ↗

Mailing address

Not researched for this route

Physical address
8711 Teal Street, Suite 300, Juneau, AK 99801

Published Juneau administrative/business office location; not an expressly designated submission mailing address.

Central administrative contact for SAIL independent-living programs. Individual supports, funding and eligibility require program review. The FY2025–2027 signed state plan supplies the county service scope. Its summary table calls Yakutat full service, but its detailed narrative calls it itinerant; the more limited description is retained. Office hours can change; confirm availability.

View source ↗ · Source checked 2026-10-22 · sail about ↗ · silc spil ↗ · silc documents ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Ketchikan office — independent-living program inquiries

Official page read
Phone888-452-7245Fax

888-521-4871

Ketchikan SAIL office fax; no dedicated claims or records submission purpose is stated.

Published email

ketchikan@sailinc.org

Ketchikan SAIL office inquiries; no dedicated medical-records or benefit-document submission purpose is published.

Published hours

Tuesday-Friday, 9:30 a.m.-4 p.m. Source does not state time zone.

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

Named SAIL local office; no separate county assignment is inferred from its address. County service limits are attached to the central administrative route.

Mailing address

Not researched for this route

Physical address
4693 N Tongass Highway, Ketchikan, AK 99901

Published Ketchikan office location; separate from any explicitly listed mailing address.

Published SAIL local office contact. Confirm staff availability and service-specific eligibility; office hours are subject to change.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Sitka office — independent-living program inquiries

Official page read
Phone888-500-7245Fax

888-521-4870

Sitka SAIL office fax; no dedicated claims or records submission purpose is stated.

Published email

sitka@sailinc.org

Sitka SAIL office inquiries; no dedicated medical-records or benefit-document submission purpose is published.

Published hours

Monday-Thursday, 9 a.m.-4:30 p.m. Source does not state time zone.

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

Named SAIL local office; no separate county assignment is inferred from its address. County service limits are attached to the central administrative route.

Mailing address

Not researched for this route

Physical address
514 Lake Street, Suite C, Sitka, AK 99835

Published Sitka office location; separate from any explicitly listed mailing address.

Published SAIL local office contact. Confirm staff availability and service-specific eligibility; office hours are subject to change.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Haines office — independent-living program inquiries

Official page read
Phone888-471-1332Fax

907-766-3254

Haines SAIL office fax; no dedicated claims or records submission purpose is stated.

Published email

haines@sailinc.org

Haines SAIL office inquiries; no dedicated medical-records or benefit-document submission purpose is published.

Published hours

Monday-Thursday, 9:30 a.m.-4:30 p.m. Source does not state time zone.

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

Named SAIL local office; no separate county assignment is inferred from its address. County service limits are attached to the central administrative route.

Mailing address
PO Box 183, Haines, AK 99827

Published Haines office mailing address for general correspondence; not identified as a claims, records or application destination.

Physical address
431 Union Street, Haines, AK 99827

Published Haines office location; separate from any explicitly listed mailing address.

Published SAIL local office contact. Confirm staff availability and service-specific eligibility; office hours are subject to change.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Klawock office — independent-living program inquiries

Official page read
Phone877-658-2412Fax

888-521-4872

Klawock SAIL office fax; no dedicated claims or records submission purpose is stated.

Published email

klawock@sailinc.org

Klawock SAIL office inquiries; no dedicated medical-records or benefit-document submission purpose is published.

Published hours

By appointment.

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

Named SAIL local office; no separate county assignment is inferred from its address. County service limits are attached to the central administrative route.

Mailing address
PO Box 144, Klawock, AK 99925

Published Klawock office mailing address for general correspondence; not identified as a claims, records or application destination.

Physical address
465 Summit Street, top floor

Published Klawock office location; separate from any explicitly listed mailing address.

Published SAIL local office contact. Confirm staff availability and service-specific eligibility; office hours are subject to change.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Kake office — independent-living program inquiries

Official page read
Phone907-785-6471Published email

kake@sailinc.org

Kake SAIL office inquiries; no dedicated medical-records or benefit-document submission purpose is published.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

Named SAIL local office; no separate county assignment is inferred from its address. County service limits are attached to the central administrative route.

Mailing address
PO Box 316, Kake, AK 99830

Published Kake office mailing address for general correspondence; not identified as a claims, records or application destination.

Physical address
540 Keku Road

Published Kake office location; separate from any explicitly listed mailing address.

Menu guidance in the source record

Extension 117.

Menus can change. No live call verification is claimed.

Services are offered in cooperation with the Organized Village of Kake tribal social services. Published SAIL local office contact. Confirm staff availability and service-specific eligibility; office hours are subject to change.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Angoon office — independent-living program inquiries

Official page read
Phone888-487-1022Published email

angoon@sailinc.org

Angoon SAIL office inquiries; no dedicated medical-records or benefit-document submission purpose is published.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

Named SAIL local office; no separate county assignment is inferred from its address. County service limits are attached to the central administrative route.

Mailing address
PO Box 503, Angoon, AK 99820

Published Angoon office mailing address for general correspondence; not identified as a claims, records or application destination.

Physical address
315 Heendea Street, Angoon, AK 99820

Published Angoon office location; separate from any explicitly listed mailing address.

Published SAIL local office contact. Confirm staff availability and service-specific eligibility; office hours are subject to change.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

ADRC — Medicaid waiver pre-screen appointment

Official page read
Phone888-487-1025Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Alaska

Published service area

SAIL ADRC waiver pre-screen contact; individual residence, waiver pathway and eligibility require confirmation.

Mailing address

Not researched for this route

Published contact to schedule an ADRC pre-screen for the ALI and APDD Medicaid waiver pathways. A pre-screen is not an eligibility or enrollment approval. No county scope is transferred from the broader independent-living plan to this specific waiver process.

View source ↗ · Source checked 2026-10-22 · state adrc ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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