Provider services

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provider services

Customer Service — claim receipt confirmation, PPG/claims address and non-participating post-stabilization authorization

Official page read

Phone855-315-5800Published email

shpcustomerservice@sutterhealth.org

General customer service questions.

Published hours

Monday–Friday, 8:00 a.m.–7:00 p.m.

Product, plan and location

commercial
California

Mailing address

Not researched for this route

Sutter Health Plan (formerly Sutter Health Plus) commercial HMO customer service. Providers call to confirm claim receipt, find a member's participating provider group (PPG) and its claims address, check dispute status, and — for non-participating providers — authorize post-stabilization care after emergency/urgent services. The site lists two different TTY numbers, so none is stored.

View source ↗ · Source checked 2026-10-25 · Claim receipt confirmation number ↗ · Customer service phone and email ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider Services — claims pricing / network arrangement questions

Official page read

Phone866-961-8521Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

For clarification on claims pricing for providers participating through Anthem Prudent Buyer PPO, HealthSmart or other network arrangements.

View source ↗ · Source checked 2026-10-25 · Same Provider Services number for non-participating providers ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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