Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.
patient billing
Patient billing — Customer Service Department (payments and itemized statements)
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Billing page directs attorney offices and lien companies to this litigation department for patient-account assistance; chart requests for attorneys use the online Chart Request on the same page.
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Call preparation · editorial guide
Make the call count.
Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.
Have ready in your secure workspace
Lab and test name from the order or bill
Ordering practice and existing order reference
The specific administrative question
Questions to resolve
Is this the performing laboratory and correct support team?
What secure channel handles this order, result or billing question?
Are there test-specific submission or specimen instructions?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
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