DialClerk Directory

Labs and imaging

TriCore Reference Laboratories

Phone, published email, fax, addresses and the next step for your office.

11 contact routesNo directory research calls placed

Location records

41 location records. Each record retains its published address and contact details.

Different source programs can refer to the same physical place. Counts describe location records and do not measure unique facilities.

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patient billing

Patient billing, payments and estimates

Official page read
Phone800-541-9557Published email

revenueoperations@tricore.org

Billing questions and concerns about estimates for laboratory services billed by TriCore.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
TriCore, PO Box 27561, Dept #30775, Albuquerque, NM 87125

Patient payments; include the statement stub per Pay by Mail instructions.

Direct local billing phone: 505.938.8910. The page also publishes 505.938.8888 option 3 for bill questions. Estimates apply only to services TriCore will bill; the page refers orders billed by Presbyterian or University of New Mexico Hospitals to those organizations.

View source ↗ · Source checked 2026-10-22 · Patient Billing contacts ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Client billing and provider payments

Official page read
Phone800-541-9557Fax

505-938-8833

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
TriCore, PO Box 25627, Albuquerque, NM 87125

Provider bill payments, as published on Doing Business with TriCore; separate from patient payment and assistance mailing instructions.

Direct local client billing: 505.938.8910. Client-billing fax is published in Contact Information. Provider payment page prints ZIP 87125; the assistance section prints 87110 for the same PO box. Retain purpose-specific source and confirm postal details if mailing.

View source ↗ · Source checked 2026-10-22 · Provider Bill Pay mailing address ↗ · Different assistance mailing ZIP caveat ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Payment installments and uninsured discount inquiries

Official page read
Phone877-267-2428Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Payment Installments section lists this toll-free phone and local 505.247.0244 for qualification inquiries. Page describes time-limited uninsured discount conditions; no discount or eligibility guarantee is made.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

New Mexico self-pay and uninsured debt-protection submissions

Official page read
Phone

No phone listed for this route

Published email

revenueoperations@tricore.org

Submit the linked indigency form to the billing office for review of self-pay/uninsured debt-collection protection.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New Mexico

Mailing address

Not researched for this route

Page limits this protection to New Mexico residents determined to be indigent. It links the state 2026 attestation form. This is a protection review route, not a blanket debt waiver. Assistance mailing address withheld: this section prints PO Box 25627, Albuquerque, NM 87110, while provider-payment instructions print 87125 for that PO box. Confirm with Revenue Operations.

View source ↗ · Source checked 2026-10-22 · Provider mailing ZIP conflict ↗

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lab client services

Client Engagement Center

Official page read
Phone800-245-3296Published hours

24 hours a day, seven days a week.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

General questions, patient requests for records, results, specimen requirements and concerns. Direct local phone: 505.938.8922. No clinical advice or result interpretation inferred.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider continuation-of-care and portal requests

Official page read
Phone505-938-8922Fax

505-938-8583

Published hours

24/7.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published specifically for continuation-of-care requests and Provider Portal support. Toll-free alternate: 800.245.3296.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Medical records for legal, third-party and HEDIS requests

Official page read
Phone

No phone listed for this route

Fax

505-765-0208

Published email

medicalrecordsteam@tricore.org

Legal record requests, third-party requests, subpoenas for records, legal pathology requests and HEDIS.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Purpose-specific medical-records route. General patient records questions go to Client Engagement Center; provider continuation-of-care requests use a different fax.

View source ↗ · Source checked 2026-10-22

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lab client services

IT Help Desk for laboratory systems

Official page read
Phone505-938-8974Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Printer, TriCore Express, TriCore Pathology Express and computer interface support. Alternate: 800.245.3296 extension 8974.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Supply Order Desk

Official page read
Phone505-938-8957Fax

505-938-8472

Published email

supplies@tricore.org

Supply orders; include client number, address and phone number per provider page.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Provider page also lists 800.532.2649. Contact page lists 800.245.3296 extension 8957 and confirms supplies fax.

View source ↗ · Source checked 2026-10-22 · Supplies fax and switchboard extension ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Courier services

Official page read
Phone877-891-5810Published hours

24/7.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published courier-service contact; used for laboratory specimen logistics, not general patient billing.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Corporate headquarters administrative contact

Official page read
Phone505-938-8888Published hours

24/7.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
1001 Woodward Place NE, Albuquerque, NM 87102

TriCore corporate headquarters; page separately links patient care center locations. Not a payment or application mailing destination.

Headquarters administrative contact. No county service coverage inferred.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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