DialClerk Directory

Medicare and Medicaid

Trillium Health Resources (North Carolina LME/MCO)

Phone, published email, fax, addresses and the next step for your office.

10 contact routesNo directory research calls placed

provider services

Provider Support Services line

Official page read
Phone855-250-1539Published hours

Monday–Saturday, 7 a.m.–6 p.m.

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

Trillium's Provider Support Service Line; staff answer or route questions to the appropriate department (also the number for Trillium's Appeals Coordinator per the provider page).

View source ↗ · Source checked 2026-10-25 · Provider Support Service Line and hours ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Network Services Support email (provider questions)

Official page read
Phone

No phone listed for this route

Published email

NetworkServicesSupport@TrilliumNC.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Page: providers may submit questions to this address (Network Services ticket system).

View source ↗ · Source checked 2026-10-25 · Network Services ticket system email ↗

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claims

Claims support ticket email

Official page read
Phone

No phone listed for this route

Published email

ClaimsSupport@TrilliumNC.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Claim Ticket System for provider claims questions. Do not send PHI by ordinary email; Trillium offers Zixmail secure email for providers.

View source ↗ · Source checked 2026-10-25

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portal

IT Service Desk — provider portal logins and technical issues

Official page read
Phone

No phone listed for this route

Published email

PDSupport@TrilliumNC.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

IT assistance with logins, passwords and access to provider platforms (Provider Direct, iTransact).

View source ↗ · Source checked 2026-10-25 · IT Service Desk email ↗

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provider services

Administrative and business matters (vendors)

Official page read
Phone866-998-2597Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Page: other vendors can call for general questions and business matters; not a clinical or authorization line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral Health Crisis line (member/community)

Official page read
Phone888-302-0738Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Member/community behavioral health crisis line shown in Trillium's site header; not a provider billing line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Member and Recipient Services

Official page read
Phone877-685-2415Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Member-facing services line shown in Trillium's site header.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Evolent authorization call center (specialty procedures / complex imaging)

Official page read
Phone800-327-0641Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

Page: prior authorization requests for specialty procedures for ordering and rendering providers through Evolent (formerly NIA). Physical-health authorizations for Tailored Plan members; behavioral authorizations go through Trillium's iTransact portal.

View source ↗ · Source checked 2026-10-25 · Authorizations page describing routing to vendors ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider appeals — written request by certified mail

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address
Trillium Health Resources PO Box 12797 Durham, NC 27709

Written provider appeal requests (certified mail), per the provider page

Providers may also submit an appeal through the Provider Direct portal; the provider manual governs timelines.

View source ↗ · Source checked 2026-10-25

Report an update

provider services

NC Medicaid Provider Ombudsman (state, listed by Trillium)

Search or secondary source
Phone866-304-7062Published email

Medicaid.ProviderOmbudsman@dhhs.nc.gov

Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

State NC Medicaid Division of Health Benefits Provider Ombudsman for provider complaints about prepaid health plans; published on Trillium's page. Secondary source for the state line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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