Trillium Health Resources (North Carolina LME/MCO)

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Member and Recipient Services

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Phone877-685-2415Published hours

Not published in this record

Product, plan and location

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North Carolina

Mailing address

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Member-facing services line shown in Trillium's site header.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

Exact plan name and member contact instructions
Consent and representation requirements
A clear request with no unnecessary medical detail

Questions to resolve

Can you discuss this request with the authorized office representative?
Which team can resolve the member question?
What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.