Trinity Health Of New England

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Billing — Saint Francis, Saint Mary's, Johnson Memorial and Mount Sinai Rehabilitation (CT)

Official page read
Phone860-714-4952Published hours

Monday–Friday 8:00 am–4:00 pm

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3

Menus can change. No live call verification is claimed.

Patient billing questions for the Connecticut hospitals; toll-free alternate 1-833-667-0003. Also the number for itemized statements and uninsured patients needing assistance (CT).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — toll-free (CT hospitals)

Official page read
Phone833-667-0003Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Toll-free alternate for billing at Johnson Memorial, Mount Sinai Rehabilitation, Saint Francis and Saint Mary's.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — payment plans (CT hospitals)

Official page read
Phone866-483-6108Published hours

Monday–Friday 8:00 am–4:00 pm

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Page lists (860) 714-4952 or (866) 483-6108 for payment options for the Connecticut hospitals.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Mercy Medical Center (Springfield, MA)

Official page read
Phone855-275-6758Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Billing questions for services at Mercy Medical Center.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Trinity Health Of New England Medical Group (formerly Riverbend)

Official page read
Phone844-278-1097Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Physician-group bills for the Massachusetts medical group (formerly Riverbend Medical Group).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial counseling — Saint Francis Hospital

Official page read
Phone860-714-4153Fax

860-714-8497

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

First of several Saint Francis financial counselor contacts listed; for financial assistance, Medicaid screening and charity care applications.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial counseling — Saint Mary's Hospital (Waterbury)

Official page read
Phone203-709-5880Fax

203-709-5268

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Saint Mary's financial counselor (other counselors 203-709-7741, 203-709-3772 share the same fax).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial counseling — Johnson Memorial Hospital

Official page read
Phone860-684-8553Fax

860-684-8759

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Connecticut

Mailing address

Not researched for this route

Financial assistance and Medicaid screening for Johnson Memorial Hospital (Stafford Springs).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial counseling — Mercy Medical Center

Official page read
Phone413-748-9357Fax

413-748-7496

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial assistance appointments and uninsured patient help for Mercy Medical Center (MA).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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