Hospitals and health systems

Tufts Medicine

Phone, published email, fax, addresses and the next step for your office.

13 contact routesNo directory research calls placed

patient billing

Tufts Medical Center billing customer service

Official page read

Phone617-591-5750Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Patient bills for Tufts Medical Center (Boston). From the Tufts Medical Center helpful phone numbers page.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Tufts Medical Center financial coordination

Official page read

Phone617-636-6013Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial coordination / financial counseling for Tufts Medical Center patients (financial assistance, MassHealth/Health Safety Net). A Tufts Medicine financial assistance application PDF (2023) lists a different number (978-973-6700), so confirm by campus.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Tufts Medical Center pre-certification department

Official page read

Phone617-636-7588Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Insurance pre-certification for Tufts Medical Center services.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

Tufts Medical Center pre-registration

Official page read

Phone617-636-7866Published hours

Monday–Friday 7 a.m.–8 p.m.; Saturday 9 a.m.–1 p.m.

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Patient pre-registration (demographics and insurance) before Tufts Medical Center visits. Admitting department: 617.636.6000.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Tufts Medical Center

Official page read

Phone617-636-6310Fax

617-636-4822

Signed authorization forms (Tufts Medical Center).

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Tufts Medical Center Health Information Management Dept, Release of Information 800 Washington Street, Box 999 Boston, MA 02111

Mailed authorizations (Tufts Medical Center).

Release of Information office listed on the Tufts Medicine authorization form (version dated 8/11/2026). Sharecare is the records partner: patients can request online or call 866.892.1780; third parties (attorneys, insurers, providers) upload requests with authorization online. Urgent physician requests needed for care within 48 hours: fax 1.866.920.6415.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Lowell General Hospital

Official page read

Phone978-937-6327Fax

978-937-6869

Signed authorization forms (Lowell General).

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Health Information Management Dept, Release of Information 295 Varnum Avenue Lowell, MA 01854

Mailed authorizations (Lowell General).

Lowell General Hospital Release of Information (Tufts Medicine).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — MelroseWakefield Healthcare

Official page read

Phone781-979-3215Fax

781-979-3217

Signed authorization forms (MelroseWakefield).

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Health Information Management Dept, Release of Information 585 Lebanon Street Melrose, MA 02176

Mailed authorizations (MelroseWakefield).

MelroseWakefield Healthcare Release of Information (Tufts Medicine).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Medical records — urgent physician requests (care within 48 hours) and records help line

Official page read

Phone866-892-1780Fax

866-920-6415

Urgent physician record requests.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Fax is for STAT physician requests needed for medical care within 48 hours. Phone is the Tufts Medicine/Sharecare records help line (status, options, payment).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Transfer to Tufts Medical Center (adult, OB and NICU)

Official page read

Phone877-658-8387Fax

617-636-9156

Transfer documentation.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

One-call transfer system (877.OK.TUFTS) for adult, OB and NICU transfers to Tufts Medical Center.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Tufts Medical Center Adult Preferred Access Line (physician referrals)

Official page read

Phone617-636-7255Fax

617-636-8249

Adult referral documentation.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Physician referral access line for adult patients; pediatric: 617.636.1440 (fax 617.636.1484).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Tufts Medical Center Pediatric Preferred Access Line

Official page read

Phone617-636-1440Fax

617-636-1484

Pediatric referral documentation.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Physician referral access line for pediatric patients (Tufts Children's / Tufts Medical Center).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

MelroseWakefield Hospital central referral line

Official page read

Phone781-338-7100Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Central referral line for MelroseWakefield Hospital.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Tufts Medicine Care at Home referrals (hospice, VNA, home care)

Official page read

Phone800-933-5593Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Referrals for hospice, visiting nurse and home care, 7 days a week, 365 days a year (alternate 978.552.4444).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Tufts Medicine

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