UCLA Health

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Hospital billing and financial assistance — Patient Business Services

Official page read
Phone310-825-8021Published hours

Monday–Friday, 8:30 a.m.–4:00 p.m. (Pacific)

Product, plan and location

Confirm the exact product or service
California

Mailing address
Patient Business Services Department 10920 Wilshire Blvd, Suite 1600 Los Angeles, CA 90024

Financial assistance applications and supporting documents.

Patient Business Services Office for UCLA Health hospital bills, Financial Assistance Program questions and help with the application; the billing page also lists it for paying a hospital bill by phone (press 1). Physician (professional) bills use a separate number. Not for insurance prior authorization.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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