DialClerk Directory

Hospitals and health systems

UMass Memorial Health

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

patient billing

Patient billing customer service

Official page read
Phone800-225-8885Published hours

Mon–Fri 9 a.m.–4:30 p.m.

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

UMass Memorial Health billing inquiries, payment agreements, prompt-pay discount and myChart enrollment codes. Local billing number 508-334-1840 (telephone directory).

View source ↗ · Source checked 2026-10-25 · Telephone directory lists billing 508-334-1840 or toll free 800-225-8885 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Patient financial counseling and coverage assistance

Official page read
Phone508-334-9300Published hours

Mon–Fri 8 a.m.–4:30 p.m.

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Help applying for health insurance and state/federal programs that fund care (financial counseling).

View source ↗ · Source checked 2026-10-25 · Directory lists Patient Financial Counseling 508-334-9300 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Milford Regional Medical Center billing office (services before Milford joined UMass Memorial billing)

Official page read
Phone877-875-7503Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

For Milford Regional bills for services rendered before the date shown on the page; Milford bills may be paid through UniPay.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release

Official page read
Phone508-334-5700Fax

508-334-9717

Completed medical record release forms.

Published email

MedCtrMR@umassmemorial.org

Completed medical record release forms.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address
UMass Memorial Health c/o HIM Department 67 Millbrook Street, Suite 200 Worcester, MA 01606

Mailed medical record requests.

Submit the medical record request form by email, mail or fax. Radiology images are requested from the facility radiology department (numbers on page). Billing records: 508-334-1840.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Transfer and Access Center (24/7)

Official page read
Phone888-334-4111Published hours

24 hours a day, 7 days a week

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

To transfer a patient to UMass Memorial Medical Center; local Worcester-area hospital transfers 508-334-4111. LifeFlight: 508-799-6333 local, 800-343-4354 outside Massachusetts.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Hospital transfers — local Worcester area

Official page read
Phone508-334-4111Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Local Worcester-area hospital transfer line; outside Massachusetts use 888-334-4111.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Referral services / appointments (855-UMASS-MD)

Official page read
Phone855-862-7763Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Make an appointment or referral to UMass Memorial providers.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Care coordination — Marlborough campus

Official page read
Phone508-486-5528Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Care coordination at UMass Memorial–Marlborough Hospital.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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