UMass Memorial Health

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient billing customer service

Official page read
Phone800-225-8885Published hours

Mon–Fri 9 a.m.–4:30 p.m.

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

UMass Memorial Health billing inquiries, payment agreements, prompt-pay discount and myChart enrollment codes. Local billing number 508-334-1840 (telephone directory).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Patient financial counseling and coverage assistance

Official page read
Phone508-334-9300Published hours

Mon–Fri 8 a.m.–4:30 p.m.

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Help applying for health insurance and state/federal programs that fund care (financial counseling).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Milford Regional Medical Center billing office (services before Milford joined UMass Memorial billing)

Official page read
Phone877-875-7503Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

For Milford Regional bills for services rendered before the date shown on the page; Milford bills may be paid through UniPay.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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