DialClerk Directory

Hospitals and health systems

UMC Health System (Lubbock)

Phone, published email, fax, addresses and the next step for your office.

6 contact routesNo directory research calls placed

patient billing

Patient Accounting / UMC Billing Office

Official page read
Phone806-761-0878Published email

ptacctg@umchealthsystem.com

Published hours

Monday–Friday 8:00 AM–5:00 PM

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Hospital bill and insurance billing questions, itemized statements and interest-free payment plans; toll-free 800-528-6033 also listed. Office at 309 N. Slide Road. Physician services are not covered by the hospital discount program.

View source ↗ · Source checked 2026-10-25 · Bill pay FAQ lists the billing office phone and email ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial Arrangements Office — self-pay outpatient deposits and financial assistance screening

Official page read
Phone806-775-9045Published hours

Monday–Friday 8 AM–5 PM

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Sees self-pay patients coming to UMC for outpatient services (labs, x-rays, physical therapy) and screens for financial medical assistance; toll-free 1.866.888.3267. Located at the Blue Sky Location, 3204 4th St.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Resource Assistance Department — admitted self-pay patients and Lubbock County Medical Indigent Program

Official page read
Phone806-775-9014Published hours

Monday–Friday 8 AM–5 PM

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Counselors for self-pay inpatients; applications for the Lubbock County Medical Indigent Program (Lubbock County residents meeting income/asset guidelines). Toll-free 1.800.383.8039.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Patient transfer to the Level 1 Trauma Center

Official page read
Phone800-345-9911Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

For arranging patient transfers to UMC Lubbock (Level 1 Trauma Center).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records

Official page read
Phone806-775-9150Published hours

8A–5P Monday–Friday

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Physical address
309 North Slide Road Lubbock, TX

In-person medical records requests

UMC Health Information Management; records are also available through the patient portal.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

UMC Home Health — referrals and intake

Official page read
Phone806-516-8004Fax

888-910-5131

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

UMC Home Health phone and fax as listed on the contact page; hospice is a separate line (806.516.8103).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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