UMC Health System (Lubbock)

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient Accounting / UMC Billing Office

Official page read
Phone806-761-0878Published email

ptacctg@umchealthsystem.com

Published hours

Monday–Friday 8:00 AM–5:00 PM

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Hospital bill and insurance billing questions, itemized statements and interest-free payment plans; toll-free 800-528-6033 also listed. Office at 309 N. Slide Road. Physician services are not covered by the hospital discount program.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial Arrangements Office — self-pay outpatient deposits and financial assistance screening

Official page read
Phone806-775-9045Published hours

Monday–Friday 8 AM–5 PM

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Sees self-pay patients coming to UMC for outpatient services (labs, x-rays, physical therapy) and screens for financial medical assistance; toll-free 1.866.888.3267. Located at the Blue Sky Location, 3204 4th St.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Resource Assistance Department — admitted self-pay patients and Lubbock County Medical Indigent Program

Official page read
Phone806-775-9014Published hours

Monday–Friday 8 AM–5 PM

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Counselors for self-pay inpatients; applications for the Lubbock County Medical Indigent Program (Lubbock County residents meeting income/asset guidelines). Toll-free 1.800.383.8039.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

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