DialClerk Directory

Health plans and insurers

Umpqua Health Alliance

Phone, published email, fax, addresses and the next step for your office.

5 contact routesNo directory research calls placed

member services

Customer care and member correspondence

Official page read
Phone866-672-1551Published email

UHCustomerCare@umpquahealth.com

Member customer care; source asks users not to email personal health information.

Published hours

Monday–Friday, 8 a.m.–5 p.m.

Product, plan and location

medicaid
Oregon

Published service area

Umpqua Health Alliance Oregon Health Plan members in most of Douglas County; the source does not claim the entire county.

Douglas County, OR · Area source ↗

Mailing address
Umpqua Health Alliance, 3031 NE Stephens St, Roseburg, OR 97470

Member written customer-care correspondence.

Physical address
3031 NE Stephens St, Roseburg, OR 97470

Customer care office; source says members may write or visit.

View source ↗ · Source checked 2026-10-22 · CCO role and qualified Douglas County service area ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Claims billing questions and paper claims destination

Official page read
Phone

No phone listed for this route

Published email

UHAClaims@umpquahealth.com

Claims-department billing questions, including NDC billing.

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Published service area

Umpqua Health Alliance Oregon Health Plan members in most of Douglas County; the source does not claim the entire county.

Douglas County, OR · Area source ↗

Mailing address
Ayin Health Solutions, Attn: UHA Claims, PO Box 5308, Salem, OR 97304

Paper UHA claims submitted to the named claims administrator.

Umpqua is the CCO; Ayin Health Solutions is the paper-claims destination. Written provider appeals use the published dispute process/CIM rather than an assumed claims-email appeal channel.

View source ↗ · Source checked 2026-10-22 · CCO role and qualified Douglas County service area ↗

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edi clearinghouse support

Ayin claim rejection-letter assistance

Official page read
Phone503-584-2169Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Published service area

Umpqua Health Alliance Oregon Health Plan members in most of Douglas County; the source does not claim the entire county.

Douglas County, OR · Area source ↗

Mailing address

Not researched for this route

Menu guidance in the source record

Option 5.

Menus can change. No live call verification is claimed.

Only for claims rejected by Ayin Health Solutions. The Umpqua page says Umpqua does not have access to those rejected claims; the number belongs to Ayin.

View source ↗ · Source checked 2026-10-22 · CCO role and qualified Douglas County service area ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Prior authorization questions

Official page read
Phone

No phone listed for this route

Published email

PriorAuthorizations@umpquahealth.com

Prior authorization questions.

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Published service area

Umpqua Health Alliance Oregon Health Plan members in most of Douglas County; the source does not claim the entire county.

Douglas County, OR · Area source ↗

Mailing address

Not researched for this route

In-network providers must submit authorization requests through CIM. Out-of-network providers may use the listed authorization form/fax process; email is an exception when fax is temporarily unavailable. This route does not claim a general email submission permission.

View source ↗ · Source checked 2026-10-22 · CCO role and qualified Douglas County service area ↗

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provider enrollment credentialing

Credentialing questions and practice-change notices

Official page read
Phone

No phone listed for this route

Fax

541-229-4782

Published email

UHNProviderServices@umpquahealth.com

Credentialing questions and provider demographic changes.

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Published service area

Umpqua Health Alliance Oregon Health Plan members in most of Douglas County; the source does not claim the entire county.

Douglas County, OR · Area source ↗

Mailing address

Not researched for this route

The fax is explicitly for notices of provider location/other changes. Do not assume it accepts new credentialing applications or medical authorizations.

View source ↗ · Source checked 2026-10-22 · CCO role and qualified Douglas County service area ↗

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