DialClerk Directory

Umpqua Health Alliance

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Claims billing questions and paper claims destination

Official page read
Phone

No phone listed for this route

Published email

UHAClaims@umpquahealth.com

Claims-department billing questions, including NDC billing.

Published hours

Not published in this record

Product, plan and location

medicaid
Oregon

Published service area

Umpqua Health Alliance Oregon Health Plan members in most of Douglas County; the source does not claim the entire county.

Douglas County, OR · Area source ↗

Mailing address
Ayin Health Solutions, Attn: UHA Claims, PO Box 5308, Salem, OR 97304

Paper UHA claims submitted to the named claims administrator.

Umpqua is the CCO; Ayin Health Solutions is the paper-claims destination. Written provider appeals use the published dispute process/CIM rather than an assumed claims-email appeal channel.

View source ↗ · Source checked 2026-10-22 · CCO role and qualified Douglas County service area ↗

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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