DialClerk Directory

Hospitals and health systems

University of Rochester Medicine (URMC)

Phone, published email, fax, addresses and the next step for your office.

10 contact routesNo directory research calls placed

patient billing

Billing — Strong Memorial, Highland and professional bills

Official page read
Phone585-758-7650Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Hospital and physician bills for Strong Memorial and Highland Hospitals.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Strong Memorial, Highland and professional bills (toll-free)

Official page read
Phone888-925-4301Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Toll-free alternative to (585) 758-7650.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Health insurance counseling / financial case management

Official page read
Phone585-275-2273Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Insurance counseling for Strong/Highland patients.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Price Estimation Team

Official page read
Phone585-758-7801Published email

urmcpriceestimation@urmc.rochester.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Cost estimates for URMC services.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Jones Memorial, Noyes Health, St. James and Thompson Health

Official page read
Phone585-396-6515Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Regional affiliate hospital bills (purple statement).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Finger Lakes Health Patient Financial Services

Official page read
Phone315-787-4150Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Finger Lakes Health bills.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Automated pay-by-phone (IVR)

Official page read
Phone833-759-6010Published hours

24/7

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

24/7 automated phone payment line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release (Strong / URMC)

Official page read
Phone585-275-2605Fax

585-424-2922

Published email

inforelease@urmc.rochester.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

HIM main number. As of 9/25/2026 the old ROI fax (585) 273-1257 is NOT receiving faxes; use the alternate ROI fax or email. Copy fulfillment by Verisma (315) 350-3779 for fee/status questions from non-patient requesters.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Consult & Transfer Center — Strong Memorial and Highland (adult and pediatric non-newborn)

Official page read
Phone585-273-4344Fax

585-256-3156

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Transfer Center Nurse Coordinator connects referring providers with attending physicians; alternate local (585) 275-4999; toll-free (800) 499-9298.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Pediatric neonatal transport (Strong)

Official page read
Phone585-275-2198Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Neonatal transport requests; pediatric transport (585) 273-1500.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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