DialClerk Directory

University of Rochester Medicine (URMC)

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Billing — Strong Memorial, Highland and professional bills

Official page read
Phone585-758-7650Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Hospital and physician bills for Strong Memorial and Highland Hospitals.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Strong Memorial, Highland and professional bills (toll-free)

Official page read
Phone888-925-4301Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Toll-free alternative to (585) 758-7650.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Health insurance counseling / financial case management

Official page read
Phone585-275-2273Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Insurance counseling for Strong/Highland patients.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Price Estimation Team

Official page read
Phone585-758-7801Published email

urmcpriceestimation@urmc.rochester.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Cost estimates for URMC services.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Jones Memorial, Noyes Health, St. James and Thompson Health

Official page read
Phone585-396-6515Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Regional affiliate hospital bills (purple statement).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — Finger Lakes Health Patient Financial Services

Official page read
Phone315-787-4150Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Finger Lakes Health bills.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Automated pay-by-phone (IVR)

Official page read
Phone833-759-6010Published hours

24/7

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

24/7 automated phone payment line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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