DialClerk Directory

Hospitals and health systems

VCU Health

Phone, published email, fax, addresses and the next step for your office.

6 contact routesNo directory research calls placed

patient billing

Patient billing customer service (VCU Medical Center, MCV Physicians, CMH)

Official page read
Phone888-803-0082Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address

Not researched for this route

Central billing contact for VCU Medical Center and MCV Physicians bills, payment options/arrangements; also used for Community Memorial Hospital (CMH) billing questions and family-bill consolidation (ClearBalance) information.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial assistance — Financial Counseling Call Center

Official page read
Phone804-828-0966Fax

804-828-2029

Completed financial assistance paperwork

Published hours

Mon–Fri 9 a.m.–4 p.m.

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address
VCU Health Public Benefits Department PO Box 718997 Philadelphia, PA 19171-8977

Financial assistance applications

Financial counselors for financial assistance applications and Medicaid/Marketplace enrollment help. Completed applications may be mailed or faxed to the Public Benefits Department.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release (Release of Information / Datavant)

Official page read
Phone804-828-4423Fax

804-828-5344

Published hours

Mon–Fri 8 a.m.–4:30 p.m.

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address
VCU Health System Release of Information/Datavant P.O. Box 980679 Richmond, VA 23298-0679

Authorization forms / record requests

Menu guidance in the source record

Press 5 for a live representative

Menus can change. No live call verification is claimed.

Release of Information call center for authorization-based record requests and status of submitted requests; records are faxed at no cost to a provider for continuity of care. Service desk: Main Hospital Lobby, Room 1-403A. CMH, Children's Hospital of Richmond and Massey have separate request routes.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management — amendments and HIE opt-out forms

Official page read
Phone

No phone listed for this route

Fax

804-828-5059

Published email

HIM@vcuhealth.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address
VCU Health Department of Health Information Management Box 980679 Richmond, VA 23298-0679

Amendment / HIE opt-out forms

VCU Health HIM Department for medical record amendment requests and health information exchange (HIE) opt-out forms. Not the release-of-information fax.

View source ↗ · Source checked 2026-10-25

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case management

Patient transfer center (physician-to-physician transfers)

Official page read
Phone804-628-9337Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address

Not researched for this route

Transfer center coordinates transfers from referring facilities and pages the on-call attending physician. Toll free 1-866-628-9337.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

EpicCare Link provider portal help desk

Official page read
Phone804-828-6447Published email

EpicCareLinkTeam@vcuhealth.org

Published hours

Mon–Fri 7 a.m.–6 p.m.

Product, plan and location

Confirm the exact product or service
Virginia

Mailing address

Not researched for this route

Support for referring practices using VCU Health EpicCare Link (registration, user onboarding, training, access issues).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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