Verida (formerly Southeastrans)

Verida arranges NEMT for Indiana FSSA Medicaid members. Facilities may also schedule through the Verida Facility Portal. Prior authorization is required for out-of-state non-designated-area trips, train, bus trips of 50+ miles one-way, and airline/air ambulance (contact Verida Customer Service). The page's tel: link for this number points to 1-855-325-7589 while the visible text says 1-855-325-7586; the visible number is used. Existing catalog records for IHCP list separate Verida provider assistance and dispatch numbers.

'Facility Outreach Contact Phone' on Verida's Indiana facilities page: contact for facility staff needing the NEMT Facilities Guide, Facility Portal enrollment or training. Not the ride booking line.

Verida's Indiana facilities page lists this as the 'Standing Order Fax Number' beside the downloadable Standing Order Form (recurring NEMT trips). The FAQ also says standing-order requests can be made through the facility's Special Services Representative.

Verida Indiana quality assurance line for feedback and service complaints. Complaints can also be filed with the 'File A Complaint' form on the page.

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Facility line listed on the Arkansas facilities page; also the number for Special Services Representatives to set up recurring trips and standing orders and to obtain forms.

Verida's Louisiana facilities page lists this as 'Facility Calls for Transportation' for Louisiana Medicaid members. It does not say which Louisiana program applies; Verida's member page for Louisiana FFS Legacy members lists a different number (855-325-7626), and the member line on this page (888-913-0364) is already in the catalog under AmeriHealth Caritas Louisiana. Confirm the member's plan before calling. TTY 866-428-7588.

Verida's Tennessee facilities page lists this number for BlueCare transportation. Verida arranges NEMT for BlueCare and TennCareSelect Medicaid members. Facilities can enroll in the Verida Facility Portal. Where's My Ride is TennCareSelect 866-473-7565 option 3 (Spanish option 9).

Verida's Tennessee facilities page lists this number for TennCareSelect transportation. Verida arranges NEMT for BlueCare and TennCareSelect Medicaid members. Facilities can enroll in the Verida Facility Portal. Where's My Ride is TennCareSelect 866-473-7565 option 3 (Spanish option 9).

Verida's Tennessee facilities page lists this number for BlueCarePlus transportation. Verida arranges NEMT for BlueCare and TennCareSelect Medicaid members. Facilities can enroll in the Verida Facility Portal. Where's My Ride is TennCareSelect 866-473-7565 option 3 (Spanish option 9).

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

Number Verida lists for riders (and offices) who waited more than 15 minutes after the scheduled pickup in Central Georgia. Atlanta/North Georgia uses 866-388-9844 option 2.

Number Verida lists for riders (and offices) who waited more than 15 minutes after the scheduled pickup in East Georgia. Atlanta/North Georgia uses 866-388-9844 option 2.

Number Verida lists for riders (and offices) who waited more than 15 minutes after the scheduled pickup in Southwest Georgia. Atlanta/North Georgia uses 866-388-9844 option 2.

Verida Georgia quality assurance phone and email for feedback and complaints.

The Georgia facilities page says 'Not Registered on the Facility Portal?' and gives this address to send a request. For access to book rides online.

Verida's Washington DC pages cover NEMT for Health Services for Children with Special Needs (HSCSN) Medicaid members in the DC metro area (member page: arrange at least 24 business hours ahead). Also the Quality Assurance voicemail line on the same page. This is not the DC Medicaid fee-for-service program run by MTM Health.

Verida Facility Portal login. Verida's state facility pages say facilities can schedule NEMT trips online here after registration (Georgia: contact a Special Services Representative or isupport@verida.com to enroll).

Verida, Inc. corporate/office line, also the Georgia office. Verida was formerly Southeastrans (southeastrans.com redirects to verida.com). States listed on Verida's home page: Arkansas, Georgia, Indiana, Louisiana, Tennessee, Washington DC. For rides use the state-specific lines.