Verida (formerly Southeastrans)

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

transportation

Indiana FSSA Medicaid NEMT — facility ride reservations (option 1)

Official page read
Phone855-325-7586Published hours

8:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Indiana

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 transportation; option 2 Where's My Ride; option 9 Spanish

Menus can change. No live call verification is claimed.

Verida arranges NEMT for Indiana FSSA Medicaid members. Facilities may also schedule through the Verida Facility Portal. Prior authorization is required for out-of-state non-designated-area trips, train, bus trips of 50+ miles one-way, and airline/air ambulance (contact Verida Customer Service). The page's tel: link for this number points to 1-855-325-7589 while the visible text says 1-855-325-7586; the visible number is used. Existing catalog records for IHCP list separate Verida provider assistance and dispatch numbers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Arkansas Medicaid NEMT — Region A reservations and Where's My Ride

Official page read
Phone888-833-4136Published hours

8:00 a.m.–5:00 p.m. CT Monday–Friday (closed on state holidays)

Product, plan and location

medicaid
Arkansas

Mailing address

Not researched for this route

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Arkansas Medicaid NEMT — Region B reservations and Where's My Ride

Official page read
Phone888-833-4128Published hours

8:00 a.m.–5:00 p.m. CT Monday–Friday (closed on state holidays)

Product, plan and location

medicaid
Arkansas

Mailing address

Not researched for this route

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Arkansas Medicaid NEMT — Region C reservations and Where's My Ride

Official page read
Phone888-833-4130Published hours

8:00 a.m.–5:00 p.m. CT Monday–Friday (closed on state holidays)

Product, plan and location

medicaid
Arkansas

Mailing address

Not researched for this route

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Arkansas Medicaid NEMT — Region D reservations and Where's My Ride

Official page read
Phone888-822-6155Published hours

8:00 a.m.–5:00 p.m. CT Monday–Friday (closed on state holidays)

Product, plan and location

medicaid
Arkansas

Mailing address

Not researched for this route

Verida's Arkansas facilities page lists a separate transportation number for each of four regions (A–D); the region follows the member's county of residence (service-area map is linked on the page). Arkansas Medicaid members must have the ride arranged at least three business days ahead per Verida's Arkansas member page. Riders use the region line for Where's My Ride after 15 minutes.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Louisiana Medicaid NEMT — facility calls for transportation

Official page read
Phone855-325-7576TTY phone866-428-7588Published hours

7:00 a.m.–7:00 p.m. CT Monday–Friday (also listed as urgent care hours)

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

Verida's Louisiana facilities page lists this as 'Facility Calls for Transportation' for Louisiana Medicaid members. It does not say which Louisiana program applies; Verida's member page for Louisiana FFS Legacy members lists a different number (855-325-7626), and the member line on this page (888-913-0364) is already in the catalog under AmeriHealth Caritas Louisiana. Confirm the member's plan before calling. TTY 866-428-7588.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Tennessee BlueCare Medicaid NEMT — ride reservations

Official page read
Phone855-735-4660Published hours

24 hours a day, 365 days a year; urgent trips 24/7

Product, plan and location

medicaid
Tennessee

Mailing address

Not researched for this route

Verida's Tennessee facilities page lists this number for BlueCare transportation. Verida arranges NEMT for BlueCare and TennCareSelect Medicaid members. Facilities can enroll in the Verida Facility Portal. Where's My Ride is TennCareSelect 866-473-7565 option 3 (Spanish option 9).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Tennessee TennCareSelect Medicaid NEMT — ride reservations

Official page read
Phone866-473-7565Published hours

24 hours a day, 365 days a year; urgent trips 24/7

Product, plan and location

medicaid
Tennessee

Mailing address

Not researched for this route

Verida's Tennessee facilities page lists this number for TennCareSelect transportation. Verida arranges NEMT for BlueCare and TennCareSelect Medicaid members. Facilities can enroll in the Verida Facility Portal. Where's My Ride is TennCareSelect 866-473-7565 option 3 (Spanish option 9).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Tennessee BlueCarePlus Medicaid NEMT — ride reservations

Official page read
Phone855-681-5032Published hours

24 hours a day, 365 days a year; urgent trips 24/7

Product, plan and location

medicaid
Tennessee

Mailing address

Not researched for this route

Verida's Tennessee facilities page lists this number for BlueCarePlus transportation. Verida arranges NEMT for BlueCare and TennCareSelect Medicaid members. Facilities can enroll in the Verida Facility Portal. Where's My Ride is TennCareSelect 866-473-7565 option 3 (Spanish option 9).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Atlanta reservations

Official page read
Phone404-209-4000Published hours

7:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — North Georgia reservations

Official page read
Phone678-510-4555Published hours

7:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Atlanta and North Georgia toll-free reservations

Official page read
Phone866-388-9844Published hours

7:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Central Georgia reservations

Official page read
Phone888-224-7981Published hours

7:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — East Georgia reservations

Official page read
Phone888-224-7988Published hours

7:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Southwest Georgia reservations

Official page read
Phone888-224-7985Published hours

7:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Verida's Georgia facilities page lists region-specific transportation numbers for Georgia Medicaid (DCH) NEMT. The page directs facilities to Special Services Representatives (866-388-9844 option 4) to make transportation arrangements and enroll in the Facility Portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Where's My Ride, Central Georgia

Official page read
Phone866-429-4061Published hours

Not published in this record

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Number Verida lists for riders (and offices) who waited more than 15 minutes after the scheduled pickup in Central Georgia. Atlanta/North Georgia uses 866-388-9844 option 2.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Where's My Ride, East Georgia

Official page read
Phone866-213-6853Published hours

Not published in this record

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Number Verida lists for riders (and offices) who waited more than 15 minutes after the scheduled pickup in East Georgia. Atlanta/North Georgia uses 866-388-9844 option 2.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Georgia Medicaid NEMT — Where's My Ride, Southwest Georgia

Official page read
Phone877-972-5461Published hours

Not published in this record

Product, plan and location

medicaid
Georgia

Mailing address

Not researched for this route

Number Verida lists for riders (and offices) who waited more than 15 minutes after the scheduled pickup in Southwest Georgia. Atlanta/North Georgia uses 866-388-9844 option 2.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

Washington DC (HSCSN) NEMT — ride reservations

Official page read
Phone866-991-5433Published hours

6:00 a.m.–6:00 p.m. ET Monday–Friday; urgent care trips 24/7

Product, plan and location

medicaid
District of Columbia

Mailing address

Not researched for this route

Verida's Washington DC pages cover NEMT for Health Services for Children with Special Needs (HSCSN) Medicaid members in the DC metro area (member page: arrange at least 24 business hours ahead). Also the Quality Assurance voicemail line on the same page. This is not the DC Medicaid fee-for-service program run by MTM Health.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

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