DialClerk Directory

Pharmacy benefit managers

WellDyne

Phone, published email, fax, addresses and the next step for your office.

13 contact routesNo directory research calls placed

pharmacy prior auth

Prior authorization (fax) and PA specialist line

Official page read
Phone866-240-2204Fax

888-473-7875

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current pharmacy page and linked pharmacy manual page 10 explicitly pair this PA telephone and fax. The currently linked physician form page 2 confirms fax 888-473-7875 and allows CoverMyMeds submission. Form footer is copyright 2023 / mem-0008g_010721_1; current linkage does not make it a newly issued form. No PA telephone hours are stated.

View source ↗ · Source checked 2026-10-22 · welldyne manual ↗ · welldyne pa form ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

HealthDyne home delivery — new prescriptions from prescribers

Official page read
Phone

No phone listed for this route

Fax

888-830-3608

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
HealthDyne P.O. Box 90369 Lakeland, FL 33804

New home-delivery prescriptions with patient address and date of birth, under the current member-linked HealthDyne FAQ; not PBM reimbursement claims.

Current WellDyne member resources link this HealthDyne home-delivery FAQ. Page 1 says only prescribers may fax prescriptions to this pharmacy and identifies HealthDyne Pharmacy for e-prescribing. The same fax appears elsewhere for WellDyne general/help-desk use, but this route is specifically prescription intake. FAQ copyright 2025 / mem-0014_060325_1; URL directory 2026/07 is not an effective date.

View source ↗ · Source checked 2026-10-22 · welldyne member resources ↗

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member services

Member customer care and general correspondence

Official page read
Phone888-479-2000Published email

MemberServices@welldynerx.com

Customer Care member questions; page asks to allow 1-2 business days for an email response. This is not a dedicated claim, PA or prescription fax destination.

Published hours

Customer Care telephone: 24/7

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
WellDyne P.O. Box 90369 Lakeland, FL 33804

General WellDyne correspondence as published on its contact page; specific forms name their own recipients and channels.

Current page publishes telephone and email and a separate TTY 800-900-6570. The street address at 500 Eagles Landing Drive is labeled corporate headquarters and is not substituted for mail intake.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Member Customer Care TTY

Official page read
Phone800-900-6570Published hours

Customer Care: 24/7

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

TTY accessibility contact; not an ordinary voice line. Published together with the Customer Care telephone.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Pharmacy help desk

Official page read
Phone888-886-5822Fax

888-830-3608

Published hours

24/7/365, per current linked pharmacy manual

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current pharmacy page confirms the help-desk phone. Manual page 10 supplies its fax and hours. The fax is also published for other specific WellDyne/HealthDyne purposes; this entry does not make it a PA, reimbursement or HIPAA fax.

View source ↗ · Source checked 2026-10-22 · welldyne manual ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Pharmacy network participation and contracting

Official page read
Phone866-813-3743Fax

855-404-0968

Published email

RetailManager@netcardsystems.com

Network participation and contracting contact printed in the Network Administration cell of manual page 10.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current pharmacy page links this manual. Page 10 distinguishes Network Administration, payment setup/research and Pharmacy Credentialing contacts. The cover says Version 22.2 while the linked filename says v22.3; the discrepancy is retained.

View source ↗ · Source checked 2026-10-22 · welldyne pharmacies ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Pharmacy network questions and payment setup/research

Official page read
Phone

No phone listed for this route

Published email

PharmacyInfo@WellDyne.com

Pharmacy network questions on the current page; manual page 10 additionally labels this email for payment setup and research.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current public page labels this role email for joining the network, contracts, appeals and general pharmacy-network questions. Its Cloudflare-encoded mailto address was decoded from retained official HTML. No dedicated claim or PA submission permission is inferred.

View source ↗ · Source checked 2026-10-22 · welldyne manual ↗

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provider enrollment credentialing

Pharmacy credentialing

Official page read
Phone866-813-3743Fax

855-404-0968

Published email

RxCredentials@welldynerx.com

Pharmacy Credentialing, as specifically labeled in the current linked manual page 10.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Credentialing shares the Network Administration phone and fax but has a separate published role email and purpose.

View source ↗ · Source checked 2026-10-22 · welldyne pharmacies ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Pharmacy audit

Official page read
Phone888-479-2000Fax

855-618-4611

Published email

rxaudits@welldynerx.com

Pharmacy Audit contact in the current linked manual page 10; not member reimbursement claims or PA submissions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The manual’s Pharmacy Audit row explicitly pairs this phone, fax and email. The general member phone is shared, while audit documents use the specifically labeled audit channels.

View source ↗ · Source checked 2026-10-22 · welldyne pharmacies ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

PBM member reimbursement — claim form by mail

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
WellDyne Claims Department P.O. Box 90369 Lakeland, FL 33804

Completed PBM reimbursement claim form and original pharmacy label/receipt required by the current linked form.

Current member resources label this PBM Reimbursement Claims. The form directs questions to the number on the member ID card and supplies no claim fax or email. It is printed copyright 2022 / mem-0008c_060622_1 and remains currently linked; no reimbursement entitlement is inferred.

View source ↗ · Source checked 2026-10-22 · welldyne member resources ↗

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fax other

HealthDyne HIPAA authorization and written revocation

Official page read
Phone

No phone listed for this route

Fax

863-686-5072

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
HealthDyne P.O. Box 90369 Lakeland, FL 33804-0369

Completed HealthDyne HIPAA authorization forms; this same address is separately specified for written revocation.

Current WellDyne member resources link this HealthDyne form. Page 2 names HealthDyne and affiliated WellDyneRx and U.S. Specialty Care entities, directs completed forms to this fax/mail, and describes written revocation by mail. No revocation fax authority is inferred. Printed form code mem-0008i_102021_1 differs from filename/URL date segments.

View source ↗ · Source checked 2026-10-22 · welldyne member resources ↗

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member services

HealthDyne home delivery — refills, transfers and customer-care questions

Official page read
Phone800-406-7500Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current linked home-delivery FAQ page 2 gives this phone for automated refills and prescription-transfer help; page 4 repeats it for home-delivery questions. Prescriber-only new prescriptions use the separate fax route. No unqualified telephone-hours claim is added.

View source ↗ · Source checked 2026-10-22 · welldyne member resources ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

HealthDyne home-delivery concerns and complaints

Official page read
Phone888-479-2000Published email

customercare@healthdyne.com

Concerns or complaints about experiences with HealthDyne, as printed in the current home-delivery FAQ page 4; not a PBM clinical appeal or claim-submission email.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
HealthDyne P.O. Box 90369 Lakeland, FL 33804

Florida correspondence address for HealthDyne concerns/complaints. The same section also publishes P.O. Box 4517, Englewood, CO 80155 as its Colorado mailing address.

HealthDyne-specific FAQ contact remains distinct from WellDyne’s MemberServices@welldynerx.com contact-page entry. Both are currently published for their labeled purposes; neither replaces the other.

View source ↗ · Source checked 2026-10-22 · welldyne member resources ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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