Find the right department

Pre-registration/insurance information for scheduled services at HCA Houston Healthcare Medical Center. Medical records at this campus: (855) 519-9682.

Physician office faxes a request on letterhead with patient name, DOB, date of visit and facility; mark STAT.

Health Alliance ceased all lines of business effective 1/1/2026; coverage ended by 12/31/2025. Line is for prior-coverage questions.

Provider page states faxes will no longer be accepted after 10/31/2026.

Electronic claims: payor ID 38224.

For providers seeing Aetna Signature Administrators members through HAP.

Listed under issues or concerns with prior authorization requests: behavioral health inpatient and outpatient services.

eviCore manages these HAP authorizations; eviCore.com is also accepted.

Prior authorization concerns for inpatient admissions and observation stays.

Inpatient rehab at hospitals, skilled nursing facilities, long-term care at hospitals and sub-acute rehab.

Member line; Detroit area (313) 872-8100. Not for provider inquiries.

Put "Authorizations help" in the subject line. Phone help: Provider Inquiry (866) 766-4661.

Health Alliance Plan by Henry Ford Health and Alliance Health and Life. Claims status, appeals and remittance advice are in the hap.org provider portal. HAP CareSource (Medicaid / MI Coordinated Health) uses separate numbers (see CareSource record).

Use subject lines such as "Credentialing status", "Contracting status", "single case agreement" or "Portal Access" as instructed on the page.

Health Alliance TPA by Henry Ford Health (Physicians Care Network); toll-free alternative (800) 638-0573. Requirements vary by employer group.

Health Alliance TPA self-funded plans; online at asrhealthbenefits.com Inquiry menu.

Payer ID 84980 for BCBSTX per BCBSTX materials. BCBSIL has no confirmed provider line in this seed.

Automated eligibility and benefits IVR for BCBSNM members.

Behavioral health program and BH prior authorization for BCBSNM members (FEP behavioral health uses 877-783-1385).

Care management programs line; the same number with fax 866-589-8254 is listed for medical management correspondence for exchange members. Case management fax (all): 505-816-3861.

Condition (disease) management program.

Credentialing questions (local 505-837-8800); online Credentialing Status Checker also available.

Commercial dental benefits.

Health services for exchange members: PA of medical services.

Network Services fax (application inquiries, contractual issues); alternate local fax 505-816-2688.

Blue Cross and Blue Shield of New Mexico provider service unit for commercial benefits, eligibility or claim adjustments (Availity Essentials preferred).

Provider pharmacy-benefit contact. The state page separates this route from the pharmacy point-of-sale help desk; this is not a universal medical-benefit authorization line.

Government/Medicaid health services: prior authorization and/or recommended clinical review of medical services, case management and pharmacy services; local 505-291-3585.

Utilization management fax listed under BCBSNM fax numbers. Health Services fax: 505-816-3608; case management fax: 505-816-3861.

BCBSOK behavioral health program and BH prior authorization; the same number is published for Medical Services inpatient pre-certification.

Commercial claims. Medicare Advantage initial paper claims go to Blue Cross Medicare Advantage, PO Box 3686, Scranton, PA 18505 (payer ID 66006).

Commercial dental benefits.

Pre-certification of inpatient admissions (acute, rehab, SNF, LTAC, hospice) and coordinated home care; use Availity Authorizations (278) electronically.

Main office line for both BCBSOK offices (not a claims line).

Blue Cross and Blue Shield of Oklahoma general provider assistance.

Provider relations (option 2).

For services handled by Medical Management at BCBSTX. The current designated HMO manual section 5.1 lists this phone or the number on the member’s ID card; the current request page also directs providers to the ID-card phone. Verify the responsible administrator first. Carelon, Alacura and other delegated vendors have separate routes; capitated medical-group instructions also apply. This is separate from the 855-896-2701 appeals contact.

The current HMO manual places this phone and fax under Medical Management appeals. BCBSTX-managed initial prior authorization and recommended clinical review use a separate published phone or the member ID-card number. Out-of-network and non-covered-benefit complaints have separate customer-service instructions. Providers subject to capitated medical-group procedures must follow that group’s instructions.

Current designated ERS manual section 5 identifies this provider-service phone for HealthSelect support and lists the address for written contact. The automated service includes benefits, eligibility and claim-payment information. Medical Management and delegated-service authorization or clinical-review contacts are separate. No staffed schedule is established.

Member or authorized representative grievances.

Prospective, concurrent and retrospective medical appeals (members, representatives, providers; retrospective by noncontracted providers). Expedited fax 1-800-338-2227. The page prints the prospective ZIP as 7526; retrospective ZIP 75266 used here.

Electronic claims preferred via Availity, payer ID 66006.

MA prior authorization/out-of-network referrals (Availity Authorizations & Referrals preferred).

Provider disputes / provider claims disputes (contracted and noncontracted providers).