Find the right department

Sharecare processes non-patient requests (attorneys, insurers, etc.) for Dignity Health Arizona; status at recordstatus.sharecare.com; Sharecare customer service (855) 206-5482.

Email the CBH Claims Electronic Appeals Process Form for claims rejected for late submission due to CBH processing errors.

Claims questions (Claims Hotline) and CBHClaim.Support@phila.gov. Claims may be mailed (USPS only; no hand delivery) or emailed: in-network CBHclaims.InProvider@phila.gov, out-of-network CBHClaimsOON@phila.gov. Clean claims within 90 days of service.

Providers call the CBH main line for non-urgent authorizations (also general inquiries/transfers to departments). Provider manual updated August 2026.

Credentialing questions and documentation (Credentialing chapter of the provider manual).

Members, and providers with member questions or assisting a member; 24/7/365; TTY PA Relay 711.

Services requiring registration: email CBHauths@phila.gov for an authorization number for billing; Service Request Forms are faxed to the OSS unit within 90 days of service start.

Providers call to make a complaint about a CBH employee or CBH practice.

Philadelphia HealthChoices behavioral health MCO (Medicaid BH for Philadelphia County). Provider needs; out-of-network/non-participating provider application questions use option 2 (CBHOON@phila.gov). Manual hours Mon-Fri 9 a.m.-5 p.m.

Providers call for urgent services; also for treatment history before requesting a service that requires prior authorization. 24/7.

Reportable incidents and investigative reports (email CBH.Quality.Review@phila.gov or fax); provider-preventable condition forms also go to this fax.

Community Care HealthChoices Allegheny County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

Community Care HealthChoices Berks County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

Community Care HealthChoices Chester County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

Clinical fax published on the provider contact page; the provider manual lists the same number as the Allegheny County clinical fax. Other counties have their own clinical fax (see county lines).

Single point of contact for care coordination: Community HealthChoices, physical health/behavioral health initiatives, substance use resource line.

Corporate office, US Steel Tower Floor 8, 600 Grant Street, Pittsburgh, PA 15219; phone 412.454.2120.

Community Care HealthChoices Delaware County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

HealthChoices claims, COB claims and paper claim corrections (no certified mail). Follow up with Provider Reimbursement at 1-888-251-2224 prompt 1.

Community Care (UPMC-affiliated BH-MCO for 43 PA HealthChoices counties incl. Allegheny, Berks, Chester, Delaware, York). One line for customer service, care management and member services for providers (24/7), network development, and provider reimbursement/claims (M-F 8-12, 1-4:30; claims opt 1, opt 2 per manual).

Network development / credentialing correspondence fax.

Community Care HealthChoices York County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

CMS ACO ID A3318. Public reporting / administrative contact from the CMS PY2026 dataset, modified April 16, 2026. This is not a claims, eligibility, enrollment, or urgent clinical line. State tags identify states containing counties where more than 1% of assigned beneficiaries reside; they are not a statewide service-coverage or eligibility guarantee. The ACO reporting website was supplied in the dataset and was not individually reviewed in this batch.

CMS ACO ID A4723. Public reporting / administrative contact from the CMS PY2026 dataset, modified April 16, 2026. This is not a claims, eligibility, enrollment, or urgent clinical line. State tags identify states containing counties where more than 1% of assigned beneficiaries reside; they are not a statewide service-coverage or eligibility guarantee. The ACO reporting website was supplied in the dataset and was not individually reviewed in this batch.

Questions about claim submission in the Claims Submission Portal. Hotline also serves other Community Care programs; identify the correct program.

Published contact for the care team that authorized services. Direct specific care-plan and service-authorization questions to that team.

PACE grievances, appeals and help understanding member rights. The source links a secure email channel; use that channel for private information. TTY 711.

Provider portal access and login support / Provider Management. Hotline also serves other Community Care programs; identify PACE and the member when appropriate.

CMS ACO ID A2831. Public reporting / administrative contact from the CMS PY2026 dataset, modified April 16, 2026. This is not a claims, eligibility, enrollment, or urgent clinical line. State tags identify states containing counties where more than 1% of assigned beneficiaries reside; they are not a statewide service-coverage or eligibility guarantee. The ACO reporting website was supplied in the dataset and was not individually reviewed in this batch.

CCP Florida Healthy Kids claim inquiries; the important-contacts page lists it for FHK prior authorization inquiries, case management and member services.

CCP Medicaid MMA claim inquiries (or PlanLink/Guest Claims); the important-contacts page lists the same number for MMA prior authorization inquiries. It is also the MMA member services number.

Providers without PlanLink credentials may fax FHK claim appeals with complete information and the Provider Claim Appeal Form. MMA appeal fax withheld: the MMA billing page shows (954) 417-7106 while the important-contacts page shows (954) 417-7187 for MMA.

Electronic claims via Availity (registration help 1-800-282-4548). Mail paper FHK claims with attachments to the FHK box.

Electronic claims via Availity, payer ID 59065. Mail paper claims with attachments to the MMA box. Timely filing 180 days from date of service.

Florida Medicaid MMA PBM is Prime Therapeutics. Specialty pharmacy help desk 866-554-2673 (fax 866-364-2673).

FHK pharmacy PA phone. Fax withheld: the same FHK page gives 866-291-3728 (non-formulary PA review) and 800-424-7913 (PA fax).

CCP prior authorization fax for J-codes and medical procedures, shown on the MMA pharmacy page.

Help using PlanLink or Guest Claims for claim status (MMA and FHK pages).

CCP Provider Operations for Medicaid MMA, Florida Healthy Kids and CCP-administered employer plans; also the line for network-participation questions.

Appeals of authorization denials. Claim appeals go to the P.O. Box address instead.

Medical-benefit clinician-administered drugs.

Original electronic claims and claim appeals are available through Claim MD in the secure provider portal. The published fax is a questions/support channel, not an inferred universal original-claims intake. These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

The source also lists 210-358-6030 as an alternative phone. Preserve this Medicaid-site mailbox; a commercial-site domain variant is not substituted. These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

Benefits, eligibility, authorizations, service coordination, claims, contracts and provider portal questions. These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

Mail claim appeals (Claim Appeal Submission Form) or submit through the provider portal.

Electronic claims via Availity Payor ID COMMF. Filing deadline 95 days (120 days Medicare Advantage/D-SNP).

Navitus pharmacy-benefit PA fax for Community First members.

Behavioral health authorization fax.

General outpatient authorization fax from the 2026 Provider Quick Reference Guide (covers STAR, STAR Kids, STAR+PLUS, CHIP, Medicare Advantage/D-SNP, Marketplace and commercial). Provider portal also accepts auth requests.