DialClerk Directory

Health plans and insurers

Community Care Behavioral Health Organization (CCBH)

Phone, published email, fax, addresses and the next step for your office.

11 contact routesNo directory research calls placed

provider services

HealthChoices Provider Line (customer service, care management, network, claims)

Official page read
Phone888-251-2224Published hours

24/7; Provider Reimbursement/Claims M-F 8AM–12PM, 1PM–4:30PM

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Menu guidance in the source record

Claims questions: opt 1, opt 2

Menus can change. No live call verification is claimed.

Community Care (UPMC-affiliated BH-MCO for 43 PA HealthChoices counties incl. Allegheny, Berks, Chester, Delaware, York). One line for customer service, care management and member services for providers (24/7), network development, and provider reimbursement/claims (M-F 8-12, 1-4:30; claims opt 1, opt 2 per manual).

View source ↗ · Source checked 2026-10-25 · Provider Phone Line 1.888.251.2224, Claims opt 1, opt 2 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Clinical fax (Allegheny / general)

Official page read
Phone

No phone listed for this route

Fax

888-251-0087

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Clinical fax published on the provider contact page; the provider manual lists the same number as the Allegheny County clinical fax. Other counties have their own clinical fax (see county lines).

View source ↗ · Source checked 2026-10-25 · Allegheny clinical fax 1.888.251.0087 ↗

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provider enrollment credentialing

Network Development fax

Official page read
Phone

No phone listed for this route

Fax

866-534-9759

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Network development / credentialing correspondence fax.

View source ↗ · Source checked 2026-10-25

Report an update

case management

Coordination of Care Line

Official page read
Phone844-488-5336Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Single point of contact for care coordination: Community HealthChoices, physical health/behavioral health initiatives, substance use resource line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

HealthChoices paper claims mailing address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address
Community Care Behavioral Health Organization P.O. Box 2972 Pittsburgh, PA 15230

HealthChoices claims submission

HealthChoices claims, COB claims and paper claim corrections (no certified mail). Follow up with Provider Reimbursement at 1-888-251-2224 prompt 1.

View source ↗ · Source checked 2026-10-25 · COB/corrected paper claims P.O. Box 2972 Pittsburgh, PA 15230 ↗

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fax other

Corporate office fax

Official page read
Phone412-454-2120Fax

412-454-2177

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Corporate office, US Steel Tower Floor 8, 600 Grant Street, Pittsburgh, PA 15219; phone 412.454.2120.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Allegheny County — member customer service line and clinical fax

Official page read
Phone800-553-7499Published hours

24/7

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Community Care HealthChoices Allegheny County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Chester County — member customer service line and clinical fax

Official page read
Phone866-622-4228Fax

888-589-6559

Published hours

24/7

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Community Care HealthChoices Chester County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Delaware County — member customer service line and clinical fax

Official page read
Phone833-577-2682Fax

833-995-2002

Published hours

24/7

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Community Care HealthChoices Delaware County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Berks County — member customer service line and clinical fax

Official page read
Phone866-292-7886Fax

866-418-0366

Published hours

24/7

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Community Care HealthChoices Berks County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

York County — member customer service line and clinical fax

Official page read
Phone866-542-0299Published hours

24/7

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Community Care HealthChoices York County member customer service line (24/7) and county clinical fax from the provider manual contact table (Feb 2026).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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