Health plans and insurers

Community First Health Plans

Phone, published email, fax, addresses and the next step for your office.

4 contact routesNo directory research calls placed

provider services

Medicaid and CHIP provider hotline

Official page read
Phone210-358-6030Published hours

Monday–Friday, 8 a.m.–5 p.m.

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Benefits, eligibility, authorizations, service coordination, claims, contracts and provider portal questions. These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Medicaid and CHIP claims and appeal questions

Official page read
Phone210-358-6030Fax

210-358-6199

Published email

ProviderRelations@cfhp.com

Claims and claim-appeal questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Original electronic claims and claim appeals are available through Claim MD in the secure provider portal. The published fax is a questions/support channel, not an inferred universal original-claims intake. These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Medicaid and CHIP provider complaints and appeals

Official page read
Phone210-358-6294Fax

210-358-6199

Published email

nmcfhp@cfhp.com

Provider complaints or appeals.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The source also lists 210-358-6030 as an alternative phone. Preserve this Medicaid-site mailbox; a commercial-site domain variant is not substituted. These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider assistance after hours and weekends

Official page read
Phone800-434-2347Published hours

After hours and weekends, as published

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

These routes are from Community First’s Texas Medicaid/CHIP provider site. Confirm the member’s STAR, STAR Kids, STAR+PLUS or CHIP product; commercial-plan routing is not substituted.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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