DialClerk Directory

Accredo (Evernorth specialty pharmacy)

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

Verbal prescriptions and renewals

Official page read
Phone866-759-1557Published hours

Mon-Fri 8am-8pm ET

Product, plan and location

other
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Prescription status — prescriber team

Official page read
Phone844-516-3319Published hours

Monday–Friday, 8 a.m.–8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Prescription-status questions for prescribers. New/verbal prescriptions and renewals use the separate 866-759-1557 route.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Hawaii prescribers — prescriptions, renewals and prescription status

Official page read
Phone808-650-6488Fax

808-650-6487

Published hours

Monday–Friday, 8 a.m.–5 p.m. HST; Saturday, 8 a.m.–5 p.m. HST

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

The source explicitly limits this team to patients receiving care in Hawaii. Fax is labelled General Prescriber Fax; follow the number printed on any product-specific referral form. This record does not assert payer coverage or network acceptance.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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