Acentra Health (BFCC-QIO, Regions 1,4,6,8,10)

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

BFCC-QIO beneficiary helpline - Region 1

Official page read
Phone888-319-8452Fax

844-878-7921

Published email

QIOCommunications@acentra.com

Published hours

Weekdays 9am-5pm local; weekends/holidays 10am-4pm; voicemail 24/7

Product, plan and location

medicare
Connecticut · Massachusetts · Maine · New Hampshire · Rhode Island · Vermont

Mailing address

Not researched for this route

Toll-free fax is shared across regions. TTY 711. General email QIOCommunications@acentra.com (no PHI/case info).

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

BFCC-QIO beneficiary helpline - Region 4

Official page read
Phone888-317-0751Fax

844-878-7921

Published email

QIOCommunications@acentra.com

Published hours

Weekdays 9am-5pm local; weekends/holidays 10am-4pm; voicemail 24/7

Product, plan and location

medicare
Alabama · Florida · Georgia · Kentucky · Mississippi · North Carolina · South Carolina · Tennessee

Mailing address

Not researched for this route

Toll-free fax is shared across regions. TTY 711. General email QIOCommunications@acentra.com (no PHI/case info).

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

BFCC-QIO beneficiary helpline - Region 6

Official page read
Phone888-315-0636Fax

844-878-7921

Published email

QIOCommunications@acentra.com

Published hours

Weekdays 9am-5pm local; weekends/holidays 10am-4pm; voicemail 24/7

Product, plan and location

medicare
Arkansas · Louisiana · New Mexico · Oklahoma · Texas

Mailing address

Not researched for this route

Toll-free fax is shared across regions. TTY 711. General email QIOCommunications@acentra.com (no PHI/case info).

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

BFCC-QIO beneficiary helpline - Region 8

Official page read
Phone888-317-0891Fax

844-878-7921

Published email

QIOCommunications@acentra.com

Published hours

Weekdays 9am-5pm local; weekends/holidays 10am-4pm; voicemail 24/7

Product, plan and location

medicare
Colorado · Montana · North Dakota · South Dakota · Utah · Wyoming

Mailing address

Not researched for this route

Toll-free fax is shared across regions. TTY 711. General email QIOCommunications@acentra.com (no PHI/case info).

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

BFCC-QIO beneficiary helpline - Region 10

Official page read
Phone888-305-6759Fax

844-878-7921

Published email

QIOCommunications@acentra.com

Published hours

Weekdays 9am-5pm local; weekends/holidays 10am-4pm; voicemail 24/7

Product, plan and location

medicare
Alaska · Idaho · Oregon · Washington

Mailing address

Not researched for this route

Toll-free fax is shared across regions. TTY 711. General email QIOCommunications@acentra.com (no PHI/case info).

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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