For non-contracted hospitals requesting post-stabilization authorization or transfer of a stable member during business hours; a UM nurse performs telephonic review. Toll-free number shown; the local number is the UM main line.
For non-contracted hospitals after hours, weekends and holidays requesting post-stabilization care authorization or transfer; the Alliance follows up next business day with the authorization number.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.
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Plan, service area and requested date
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This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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