AmeriHealth Caritas

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

AmeriHealth Caritas DC — Utilization Management (prior authorization)

Official page read
Phone800-408-7510Fax

877-759-6216

Published hours

8 a.m.–5:30 p.m. Monday–Friday

Product, plan and location

medicaid
District of Columbia

Mailing address

Not researched for this route

UM phone (local 202-408-4823). Fax medical PA form to 202-408-1031 or 1-877-759-6216. The provider home page lists a different UM phone (1-888-605-4807), not used here.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas DC — radiology PA (Evolent)

Official page read
Phone877-517-9177Published hours

Not published in this record

Product, plan and location

medicaid
District of Columbia

Mailing address

Not researched for this route

Radiology prior authorization delegated to Evolent (RadMD).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas DC — organ transplant UM team

Official page read
Phone833-983-7229Published hours

8 a.m.–5 p.m. Monday–Friday

Product, plan and location

medicaid
District of Columbia

Mailing address

Not researched for this route

Transplant evaluation notifications and transplant authorizations.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Keystone First (PA) prior authorization / utilization management

Official page read
Phone800-521-6622Fax

215-937-5322

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Keystone First (southeastern PA Medicaid HealthChoices) prior authorization phone and fax; concurrent review via the concurrent review prompt. Provider reference guide revised October 2026. Payer ID 23284.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Keystone First (PA) concurrent review unit faxes

Official page read
Phone

No phone listed for this route

Fax

215-937-7368

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Concurrent review Units 1-4 faxes: Unit 1 1-215-937-7368, Unit 2 1-215-937-7370, Unit 3 1-215-937-7369, Unit 4 1-215-937-7365. Call 1-800-521-6622 (concurrent review prompt) to learn the assigned unit. Unit 1 fax shown in the fax field.

View source ↗ · Source checked 2026-10-25

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prior authorization

Keystone First / AmeriHealth Caritas PA outpatient radiology (Evolent)

Official page read
Phone800-642-2602Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Evolent Specialty Services prior authorization for outpatient CT/CTA, MRI/MRA, PET, CCTA and nuclear cardiology (www1.radmd.com).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Keystone First CHC (PA) prior authorization / utilization management

Official page read
Phone800-521-6622Fax

855-540-7066

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Keystone First CHC prior authorization/UM phone and fax.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Keystone First CHC (PA) concurrent review fax

Official page read
Phone

No phone listed for this route

Fax

855-540-7068

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Concurrent review for Keystone First CHC (phone via 1-800-521-6622).

View source ↗ · Source checked 2026-10-25

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prior authorization

AmeriHealth Caritas Pennsylvania prior authorization / utilization management

Official page read
Phone800-521-6622Fax

866-755-9949

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

ACPA (HealthChoices Medicaid outside southeastern PA) prior authorization phone and fax; concurrent review via prompt. Payer ID 22248. Guide revised October 2026.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas Delaware physical health utilization management

Official page read
Phone855-396-5770Fax

866-423-0946

Published hours

Not published in this record

Product, plan and location

medicaid
Delaware

Mailing address

Not researched for this route

Physical health UM phone/fax; fax numbers also listed: prior authorization 1-866-497-1384, admission notification and discharge planning/concurrent review 1-866-773-7892.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

AmeriHealth Caritas Delaware prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

866-497-1384

Published hours

Not published in this record

Product, plan and location

medicaid
Delaware

Mailing address

Not researched for this route

Prior authorization fax for physical health requests.

View source ↗ · Source checked 2026-10-25

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fax prior auth

AmeriHealth Caritas Delaware admission notification / concurrent review fax

Official page read
Phone

No phone listed for this route

Fax

866-773-7892

Published hours

Not published in this record

Product, plan and location

medicaid
Delaware

Mailing address

Not researched for this route

Admission notification and discharge planning (concurrent review) fax.

View source ↗ · Source checked 2026-10-25

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prior authorization

AmeriHealth Caritas Delaware LTSS prior authorization

Official page read
Phone855-260-9544Fax

855-843-1177

Published hours

Not published in this record

Product, plan and location

medicaid
Delaware

Mailing address

Not researched for this route

LTSS prior authorization; also the LTSS Personal Care Connector Team number.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas Ohio utilization management and peer-to-peer

Official page read
Phone833-735-7700Fax

833-329-6411

Published hours

8:30am-5pm ET

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Medical UM/prior authorization and peer-to-peer; NaviNet portal also accepts PA. Outpatient advanced radiology PA is through NIA; transplants through the Ohio transplant consortia.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

AmeriHealth Caritas Ohio urgent physician-administered drug PA fax (PerformRx)

Official page read
Phone

No phone listed for this route

Fax

833-498-1208

Published hours

Not published in this record

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Urgent medical-benefit drug PA requests.

View source ↗ · Source checked 2026-10-25

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prior authorization

AmeriHealth Caritas North Carolina utilization management

Official page read
Phone833-900-2262Fax

833-893-2262

Completed prior authorization request forms and delivery notification forms

Published hours

8 a.m. to 5 p.m., Monday to Friday

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

Physical health prior authorization questions, services not found in the lookup tool, and requests beyond benefit limits. After hours, weekends and holidays call member services 1-855-375-8811.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas North Carolina radiology prior authorization (Evolent)

Official page read
Phone800-424-4953Published hours

Monday through Friday, 8 a.m. to 8 p.m. ET

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

Radiology benefit vendor Evolent; PA by web portal or phone.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas Louisiana utilization management (medical/DME, inpatient/outpatient, NICU)

Official page read
Phone888-913-0350Fax

866-397-4522

Published hours

Not published in this record

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

Medical/DME authorizations, inpatient/outpatient reviews, discharge planning and NICU concurrent review.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

AmeriHealth Caritas Louisiana radiology prior authorization (NIA)

Official page read
Phone800-424-4897Published hours

Not published in this record

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

Radiology PA through National Imaging Associates.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

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  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

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  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

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