AmeriHealth Caritas

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Keystone First (PA) member services

Official page read
Phone800-521-6860Published hours

24 hours a day, 7 days a week

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Member services, 24 hours a day, 7 days a week; also family planning self-referral line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Keystone First CHC (PA) participant services

Official page read
Phone855-332-0729TTY phone855-235-4976Published hours

24 hours a day, seven days a week

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Participant (member) services 24/7; TTY 1-855-235-4976.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

AmeriHealth Caritas Pennsylvania member services

Official page read
Phone888-991-7200Published hours

24 hours a day, 7 days a week

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Member services, 24/7.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

AmeriHealth Caritas Delaware member services — DSHP and DHCP

Official page read
Phone844-211-0966TTY phone855-349-6281Published hours

Not published in this record

Product, plan and location

medicaid · chip
Delaware

Mailing address

Not researched for this route

Member services 24/7 for Diamond State Health Plan and Delaware Healthy Children Program (TTY 1-855-349-6281). DSHP-Plus/LTSS: 1-855-777-6617.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

AmeriHealth Caritas Ohio member services 24/7 (member line)

Official page read
Phone833-764-7700TTY phone833-889-6446Fax

833-641-3290

Published hours

24/7

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Member-facing. Member grievances by mail: Attn: Member Grievances, PO Box 7133, London, KY 40742; member appeals: PO Box 7346, London, KY 40742.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice