DialClerk Directory

AmeriHealth Caritas

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

edi clearinghouse support

Keystone First (PA) electronic billing questions

Official page read
Phone877-234-4271Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Electronic billing questions line on the Keystone First provider reference guide.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

NaviNet provider portal support (Keystone First / AmeriHealth Caritas PA / Delaware)

Official page read
Phone888-482-8057Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania · Delaware

Mailing address

Not researched for this route

NaviNet (www.navinet.net) for eligibility, claim status inquiry, prior authorization submission, care gap reports and remittance copies.

View source ↗ · Source checked 2026-10-25 · NaviNet 1-888-482-8057 ↗ · NaviNet 1-888-482-8057 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Keystone First CHC / AmeriHealth Caritas EDI technical support

Official page read
Phone866-695-1330Published email

edi.support@amerihealthcaritas.com

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

EDI technical support listed on the Keystone First CHC guide; Optum/Change Healthcare customer support 1-800-527-8133 option 2; ECHO EFT/ERA enrollment 1-888-834-3511.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

AmeriHealth Caritas North Carolina EDI technical support

Official page read
Phone833-885-2262Published email

oredi.acnc@amerihealthcaritasnc.com

Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

EDI technical support; payer ID 81671.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

AmeriHealth Caritas Louisiana EDI support

Official page read
Phone877-363-3666Published email

edi@amerihealthcaritasla.com

Published hours

Not published in this record

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

EDI technical support hotline by email; Change Healthcare EDI/ERA line shown (EFT: 1-866-506-2830).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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