DialClerk Directory

athenahealth

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

portal

Client Support Center (CSC) - case, chat or phone from inside athenaOne

Official page read
Phone

No phone listed for this route

Published hours

Mon-Fri 7:30 a.m.-9:00 p.m. ET; 24/7 emergency support (chat 8:00 a.m.-6:00 p.m. EST per page)

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

For existing customers and their authorized users (account holders) only. This is a software/vendor support line; it cannot answer payer coverage, eligibility or claim-status questions. athenahealth's help page says the CSC is reached from athenaOne: Support > Success Community > Contact Client Support Center, which lets a logged-in user create a case, chat or call. No direct public CSC phone number is published; check the athenahealth public status page before calling.

View source ↗ · Source checked 2026-10-24 · athenahealth states live support is available 24/7 by phone, chat or email ↗

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Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

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