DialClerk Directory

Hospitals and health systems

Baptist Health (Jacksonville, FL)

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

patient billing

Billing customer service

Official page read
Phone904-459-2844Published email

ptaccounting@bmcjax.com

Published hours

Monday–Thursday 8 a.m.–8 p.m.; Friday 8 a.m.–5 p.m.; Saturday 9 a.m.–1 p.m.

Product, plan and location

Confirm the exact product or service
Florida

Mailing address
Baptist Health Payment Processing Center PO Box 736048 Dallas, TX 75373-6048

Check payments only (include account number)

Bill questions and itemized bills. Put the patient account number in the email subject; do not include SSN or card numbers.

View source ↗ · Source checked 2026-10-24 · Financial assistance page lists billing customer service 904.459.2844 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance evaluation — patient financial advocates

Official page read
Phone904-202-2092Published email

PFSFAAPPT@bmcjax.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3

Menus can change. No live call verification is claimed.

Arrange a financial evaluation; submit the completed form by email.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Release of Information Office (patients and representatives)

Official page read
Phone904-202-5380Fax

904-202-5381

Published email

HIM.ROI@bmcjax.com

Published hours

Monday–Friday, 8 a.m.–4:30 p.m. (closed major holidays)

Product, plan and location

Confirm the exact product or service
Florida

Mailing address
Baptist Health Release of Information Office P.O. Box 10757 Jacksonville, FL 32247

Signed release authorizations

Signed release authorization by mail, fax or email for hospitals, free-standing ERs and primary/specialty offices. Unsigned or incomplete requests are not processed. Baptist MD Anderson and behavioral health outpatient records use separate routes.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — provider requests for continued care (hospitals and free-standing ERs)

Official page read
Phone

No phone listed for this route

Fax

904-202-2233

Published email

HIMUnitRecord@bmcjax.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

For health care providers/facilities requesting records for continued care; EpicCare Link is also offered. Facility phones: Baptist Jacksonville/Wolfson Children's 904.202.1169, Beaches 904.627.1807, Clay 904.516.1090, Nassau 904.321.3612, South 904.271.6040.

View source ↗ · Source checked 2026-10-24

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fax other

Health information management / medical records release — Baptist Behavioral Health outpatient records

Official page read
Phone904-376-3800Fax

904-390-7406

Published hours

Monday–Friday, 8 a.m.–5 p.m.

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Outpatient (office setting) behavioral health records only.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Baptist Medical Center Jacksonville / Wolfson Children's records phone (provider requests)

Official page read
Phone904-202-1169Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Facility records phone for provider continued-care requests; send requests to the hospital HIM fax 904.202.2233 or HIMUnitRecord@bmcjax.com.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Baptist Medical Center South / St. Augustine ER / HealthPlace Nocatee records phone (provider requests)

Official page read
Phone904-271-6040Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Facility records phone for provider continued-care requests.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Transfer Center — adult transfers

Official page read
Phone904-202-5511Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Patient Transfer Coordinator for critical care/ICU, general surgery, cardiology and cardiothoracic surgery, orthopedics, hospitalist and ED-to-ED transfers (also published as 1.844.BMC.XFER). Stroke, STEMI and Wolfson Children's pediatric transfers have separate vanity-number lines on the page.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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